Expert Customer Support for Hosting provider companies in Belgium
Deploy a 24/7 integrated CX workforce which acts like an extension of your Belgium team.
The strategy call is completely at no cost, with no obligation.
Our Stats
KEY METRICS WE LOVE
Our dedicated customer support experts aim to achieve excellence for each of our hosting provider partners.
Here's a look at a few key KPIs we are proud to maintain for our clients:
90%
Resolved on the first contact
92.7%
Avg. CSAT across channels
26.5k
Volume Capability
Our Edge
The Reasons Hosting provider Businesses in Belgium select
Touch Support for CX
Up and Running in 7 Days or Less
We've got onboarding SOPs are so tight, we get most clients are up and running in under 7 days.
24/7 Omnichannel & Multilingual Support
Support your hosting provider customers in Belgium and beyond across all time zones, in their language, and on the channel they choose.
Your Tone, Your Tools, Your KPIs
Our specialists work natively inside your helpdesk, mastering your playbooks.
Complete Transparency
Get Transparent reports, real-time QA scores, and reporting that drives improvement.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality Support
What We Handle for You
Full Channel Coverage
- Email Support + Ticketing
- Live Chat
- Voice
- Social Monitoring
Your Helpdesk Platforms
- Freshdesk, Zendesk
- Intercom, Gorgias
- Salesforce, Kustomer
- HubSpot, Help Scout & More
Key Metrics We Focus On
- CSAT, NPS, SLA
- Average Handle Time (AHT)
- First Reply Time (FRT)
- QA Audits, Escalation Rates
Let's Talk
Ready for truly better CX?
Book a meeting with one of our CX experts now.
Your free audit, consultation, & implementation plans are entirely free of charge, no commitment required.
FAQ
Frequently Asked Questions
Everything you need to know about our services.
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What services does TouchSupport provide?
We provide outsourced teams for Customer Experience (CX), IT support, and Financial Operations — including helpdesk services, system monitoring, accounts payable/receivable, and financial reporting.
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How quickly can you launch a support team for us?
Most teams are fully onboarded within 7 days. We use a proven, SOP-driven process to go from kickoff to live support in a week — with zero disruption to your operations.
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Is outsourcing support safe and secure?
Yes. We operate under strict data privacy, access control, and confidentiality protocols. Our agents work in secured environments, and we adapt to your preferred compliance requirements (GDPR, SOC 2, etc.).
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Will your team use our tools and systems?
Absolutely. Our teams are trained to work inside your current platforms — whether it’s Zendesk, Freshdesk, Microsoft 365, NetSuite, QuickBooks, or others. We act as an embedded extension of your business.
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What industries do you specialize in?
We support businesses in SaaS, E-Commerce, Healthcare, IT Services, Hosting, and Financial Services. If your business has customers or systems that need support — we’re a match.
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Can you provide multilingual customer support?
Yes. We offer multilingual support teams upon request, with coverage in English, Spanish, German, French, and more, depending on your customer base.
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How does pricing work?
We offer flexible pricing models — typically based on team size, coverage hours, and complexity of the services. Schedule a quick call and we’ll send you a tailored quote.
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Can I start with a small team and scale up later?
Yes! Many of our clients pilot with 1–3 agents and grow over time. We scale with your business — adding team members, languages, or functions as needed.
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How do I get started?
Just book a free discovery call or request a support audit. We’ll assess your needs and recommend a custom solution — no pressure, no fluff.
Who Is Our Service For?
Touch Support is built for businesses in Belgium that:
- Are growing so quickly for their in-house team to keep up.
- Require 24/7 support without staffing 3 shifts.
- Have variable QA scores between tickets or agents.
- Require multilingual coverage but can't hire natively for each language.
- Need to lower support spending without sacrificing visibility.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
