Expert Customer Service for Hosting provider companies in Bulgaria
Deploy a 24/7 embedded CX workforce which feels like an extension of your Bulgaria team.
The initial audit is 100% free of charge, no strings attached.
Our Stats
METRICS WE'RE PROUD OF!
Our dedicated customer support experts work hard to achieve outstanding results for all of our hosting provider clients.
Here are some key benchmarks we consistently maintain day-in and day-out:
90%
Resolved on the first contact
92.7%
Avg. CSAT across channels
26.5k
Volume Capability
Our Edge
The Reasons Hosting provider Companies in Bulgaria select
Touch Support for CX Outsourcing
Go Live within 7 Days
We've developed implementation process is so tight, most partners are fully operational in under 7 days.
24/7 Omnichannel & Multilingual Support
Meet your hosting provider customers in Bulgaria and beyond 24/7, in their language, & on the platform they prefer.
We Use Your Tools, Your Tone, Your Playbooks
Our specialists work natively inside your helpdesk, mastering your exact workflows.
Full Visibility
Access to live dashboards, real-time QA scores, and reporting that actually means something.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality Support
How We Cover Your CX
Channel Support
- Email Support & Ticketing
- Proactive Chat
- Voice
- Community Monitoring
Platforms We Know
- Zendesk, Freshdesk
- Gorgias, Intercom
- Salesforce, Kustomer
- Help Scout, HubSpot & Many Others
Key Metrics We Track
- NPS, SLA, CSAT
- Avg. Handle Time (AHT)
- First Reply Time (FRT)
- QA Audits, Escalation Rates
Let's Talk
Need world-class CX in Bulgaria?
Schedule a meeting with a hosting provider support specialist now.
Our audits, consultations, and implementation plans are entirely free, no strings attached.
FAQ
Frequently Asked Questions
Everything you need to know about our services.
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What services does TouchSupport provide?
We provide outsourced teams for Customer Experience (CX), IT support, and Financial Operations — including helpdesk services, system monitoring, accounts payable/receivable, and financial reporting.
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How quickly can you launch a support team for us?
Most teams are fully onboarded within 7 days. We use a proven, SOP-driven process to go from kickoff to live support in a week — with zero disruption to your operations.
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Is outsourcing support safe and secure?
Yes. We operate under strict data privacy, access control, and confidentiality protocols. Our agents work in secured environments, and we adapt to your preferred compliance requirements (GDPR, SOC 2, etc.).
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Will your team use our tools and systems?
Absolutely. Our teams are trained to work inside your current platforms — whether it’s Zendesk, Freshdesk, Microsoft 365, NetSuite, QuickBooks, or others. We act as an embedded extension of your business.
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What industries do you specialize in?
We support businesses in SaaS, E-Commerce, Healthcare, IT Services, Hosting, and Financial Services. If your business has customers or systems that need support — we’re a match.
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Can you provide multilingual customer support?
Yes. We offer multilingual support teams upon request, with coverage in English, Spanish, German, French, and more, depending on your customer base.
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How does pricing work?
We offer flexible pricing models — typically based on team size, coverage hours, and complexity of the services. Schedule a quick call and we’ll send you a tailored quote.
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Can I start with a small team and scale up later?
Yes! Many of our clients pilot with 1–3 agents and grow over time. We scale with your business — adding team members, languages, or functions as needed.
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How do I get started?
Just book a free discovery call or request a support audit. We’ll assess your needs and recommend a custom solution — no pressure, no fluff.
Who Is This For?
Touch Support is designed for companies who:
- Are expanding too fast for their in-house team to keep up.
- Require round-the-clock support without the headache of staffing 3 shifts.
- Struggle with variable quality across tickets or channels.
- Require multilingual coverage but can't hire natively for each language.
- Want to lower customer service overhead without sacrificing quality.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
