Top-Rated Customer Support for Hosting provider companies in Croatia
Deploy a 24/7 integrated CX workforce that acts just like an extension of your Croatia team.
This initial audit is entirely free of charge.
Our Stats
OUR PROVEN RESULTS
Our dedicated support teams work hard to deliver real-world success for all of our hosting provider clients in Croatia and beyond.
Here's a look at some key KPIs we have been able to maintain for our clients:
90%
Resolved on the first contact
92.7%
Avg. CSAT across channels
26.5k
Volume Capability
Our Edge
The Reasons Hosting provider Companies in Croatia trust
Touch Support for CX Outsourcing
Live in Under a Week
We've got implementation process is so tight, we get most partners are up and running within just a week.
24/7 Omnichannel & Multilingual Support
Meet your hosting provider clients in Croatia and beyond across all time zones, in the language they speak, and on the platform they prefer.
Your Tone, Your Tools, Your KPIs
Our agents work directly within your CRM, mastering your brand voice.
Full Visibility
Receive Live reports, live QA scores, and analytics that drives improvement.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality Support
How We Cover Your CX
Channel Coverage
- Email Support + Ticket Management
- Proactive Chat
- Voice
- Social Media Support
Our Helpdesk Expertise
- Zendesk, Freshdesk
- Gorgias, Intercom
- Salesforce, Kustomer
- HubSpot, Help Scout & More
Key Metrics We Track
- CSAT, NPS, SLA
- Avg. Handle Time (AHT)
- First Reply Time (FRT)
- Escalation Rates, QA Scores
Let's Talk
Ready to transform your customer support?
Request a consultation with a hosting provider support specialist now.
Your strategy calls and quotes are totally free, no obligation.
FAQ
Frequently Asked Questions
Everything you need to know about our services.
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What services does TouchSupport provide?
We provide outsourced teams for Customer Experience (CX), IT support, and Financial Operations — including helpdesk services, system monitoring, accounts payable/receivable, and financial reporting.
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How quickly can you launch a support team for us?
Most teams are fully onboarded within 7 days. We use a proven, SOP-driven process to go from kickoff to live support in a week — with zero disruption to your operations.
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Is outsourcing support safe and secure?
Yes. We operate under strict data privacy, access control, and confidentiality protocols. Our agents work in secured environments, and we adapt to your preferred compliance requirements (GDPR, SOC 2, etc.).
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Will your team use our tools and systems?
Absolutely. Our teams are trained to work inside your current platforms — whether it’s Zendesk, Freshdesk, Microsoft 365, NetSuite, QuickBooks, or others. We act as an embedded extension of your business.
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What industries do you specialize in?
We support businesses in SaaS, E-Commerce, Healthcare, IT Services, Hosting, and Financial Services. If your business has customers or systems that need support — we’re a match.
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Can you provide multilingual customer support?
Yes. We offer multilingual support teams upon request, with coverage in English, Spanish, German, French, and more, depending on your customer base.
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How does pricing work?
We offer flexible pricing models — typically based on team size, coverage hours, and complexity of the services. Schedule a quick call and we’ll send you a tailored quote.
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Can I start with a small team and scale up later?
Yes! Many of our clients pilot with 1–3 agents and grow over time. We scale with your business — adding team members, languages, or functions as needed.
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How do I get started?
Just book a free discovery call or request a support audit. We’ll assess your needs and recommend a custom solution — no pressure, no fluff.
Who Is Our Service For?
Touch Support excels with hosting provider businesses who:
- Are expanding so quickly for their internal team to handle the volume.
- Want round-the-clock support without staffing three separate shifts.
- Are seeing uneven QA scores across tickets or agents.
- Require multilingual coverage but don't want to hire native speakers for each language.
- Need to lower CX costs while keeping quality.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
