Top-Rated Customer Support for Hosting provider companies in Cyprus
Deploy an 24/7 embedded CX workforce which operates like an extension of your Cyprus team.
This strategy call is completely at no cost, no commitment required.
Our Stats
KEY METRICS WE TRACK
Our dedicated customer support experts work hard to deliver excellence for all of our hosting provider partners.
Here are a few key benchmarks we have been able to achieve day-in and day-out:
90%
Resolved on the first contact
92.7%
Avg. CSAT across channels
26.5k
Volume Capability
Our Edge
The Reasons Hosting provider Businesses in Cyprus prefer
Touch Support for CX Outsourcing
Live in 7 Days or Less
Our onboarding SOPs is so streamlined, we get most clients are fully operational in under 7 days.
Multilingual. Multichannel. 24/7.
Serve your hosting provider customers in Cyprus and beyond 24/7, in the language they speak, & on the platform they prefer.
Your Brand, Your Tech, Your Goals
Our specialists work natively inside your helpdesk, using your brand standards.
No Secrets, Just Results
Access to live dashboards, real-time QA scores, and analytics that drives improvement.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality Support
What We Handle for You
Full Channel Support
- Email Support + Ticket Management
- Live Chat
- Phone Support
- Social Monitoring
Platforms We Know
- Freshdesk, Zendesk
- Gorgias, Intercom
- Salesforce, Kustomer
- HubSpot, Help Scout & More
KPIs We Track
- SLA, CSAT, NPS
- Average Handle Time (AHT)
- First Response Time (FRT)
- QA Audits, Escalation Rates
Let's Talk
Ready for smarter CX?
Book a meeting with a hosting provider support specialist today.
Our strategy calls and quotes are 100% free, no obligation.
FAQ
Frequently Asked Questions
Everything you need to know about our services.
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What services does TouchSupport provide?
We provide outsourced teams for Customer Experience (CX), IT support, and Financial Operations — including helpdesk services, system monitoring, accounts payable/receivable, and financial reporting.
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How quickly can you launch a support team for us?
Most teams are fully onboarded within 7 days. We use a proven, SOP-driven process to go from kickoff to live support in a week — with zero disruption to your operations.
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Is outsourcing support safe and secure?
Yes. We operate under strict data privacy, access control, and confidentiality protocols. Our agents work in secured environments, and we adapt to your preferred compliance requirements (GDPR, SOC 2, etc.).
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Will your team use our tools and systems?
Absolutely. Our teams are trained to work inside your current platforms — whether it’s Zendesk, Freshdesk, Microsoft 365, NetSuite, QuickBooks, or others. We act as an embedded extension of your business.
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What industries do you specialize in?
We support businesses in SaaS, E-Commerce, Healthcare, IT Services, Hosting, and Financial Services. If your business has customers or systems that need support — we’re a match.
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Can you provide multilingual customer support?
Yes. We offer multilingual support teams upon request, with coverage in English, Spanish, German, French, and more, depending on your customer base.
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How does pricing work?
We offer flexible pricing models — typically based on team size, coverage hours, and complexity of the services. Schedule a quick call and we’ll send you a tailored quote.
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Can I start with a small team and scale up later?
Yes! Many of our clients pilot with 1–3 agents and grow over time. We scale with your business — adding team members, languages, or functions as needed.
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How do I get started?
Just book a free discovery call or request a support audit. We’ll assess your needs and recommend a custom solution — no pressure, no fluff.
Who Is This For?
Touch Support is designed for companies who:
- Are growing rapidly for their internal team to handle the volume.
- Require round-the-clock support without the cost of staffing three internal shifts.
- Struggle with variable quality across agents and channels.
- Need multi-language coverage but don't want to hire natively for each language.
- Want to reduce CX overhead while keeping control.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
