Top-Rated Customer Support for Hosting provider companies in Czech Republic
Deploy an 24/7 embedded CX team which feels just like a part of your Czech Republic office.
Your audit & consultation are entirely free of charge, no strings attached.
Our Stats
KEY METRICS WE LOVE
Our dedicated support teams aim to achieve excellence for all of our hosting provider clients in Czech Republic and beyond.
Here are some key KPIs we consistently hit for our clients:
90%
Resolved on the first contact
92.7%
Avg. CSAT across channels
26.5k
Volume Capability
Our Edge
The Reasons Hosting provider Businesses in Czech Republic select
Touch Support for Their Customer Support
Live in 7 Days or Less
We've got onboarding procedures is so streamlined, we get most clients are up and running in under 7 days.
Global, 24/7, Omnichannel Coverage
Support your hosting provider customers in Czech Republic and beyond across all time zones, in their language, & on the channel they choose.
We Use Your Tools, Your Tone, Your Playbooks
Our specialists embed natively inside your helpdesk, using your brand voice.
No Secrets, Just Results
Get Transparent dashboards, live QA scores, and reporting that drives improvement.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality Support
What We Handle for You
Full Channel Support
- Email Support + Ticket Management
- Live Chat
- Voice
- Community Monitoring
Your Helpdesk Expertise
- Zendesk, Freshdesk
- Gorgias, Intercom
- Kustomer, Salesforce
- Help Scout, HubSpot & More
Metrics We Track
- CSAT, NPS, SLA
- Average Handle Time (AHT)
- First Reply Time (FRT)
- Escalation Rates, QA Scores
Let's Talk
Ready to elevate your CX?
Book a consultation with a CX outsourcing expert now.
Our strategy calls and implementation plans are entirely free, no commitment required.
FAQ
Frequently Asked Questions
Everything you need to know about our services.
-
What services does TouchSupport provide?
We provide outsourced teams for Customer Experience (CX), IT support, and Financial Operations — including helpdesk services, system monitoring, accounts payable/receivable, and financial reporting.
-
How quickly can you launch a support team for us?
Most teams are fully onboarded within 7 days. We use a proven, SOP-driven process to go from kickoff to live support in a week — with zero disruption to your operations.
-
Is outsourcing support safe and secure?
Yes. We operate under strict data privacy, access control, and confidentiality protocols. Our agents work in secured environments, and we adapt to your preferred compliance requirements (GDPR, SOC 2, etc.).
-
Will your team use our tools and systems?
Absolutely. Our teams are trained to work inside your current platforms — whether it’s Zendesk, Freshdesk, Microsoft 365, NetSuite, QuickBooks, or others. We act as an embedded extension of your business.
-
What industries do you specialize in?
We support businesses in SaaS, E-Commerce, Healthcare, IT Services, Hosting, and Financial Services. If your business has customers or systems that need support — we’re a match.
-
Can you provide multilingual customer support?
Yes. We offer multilingual support teams upon request, with coverage in English, Spanish, German, French, and more, depending on your customer base.
-
How does pricing work?
We offer flexible pricing models — typically based on team size, coverage hours, and complexity of the services. Schedule a quick call and we’ll send you a tailored quote.
-
Can I start with a small team and scale up later?
Yes! Many of our clients pilot with 1–3 agents and grow over time. We scale with your business — adding team members, languages, or functions as needed.
-
How do I get started?
Just book a free discovery call or request a support audit. We’ll assess your needs and recommend a custom solution — no pressure, no fluff.
Who Is This For?
Touch Support is designed for hosting provider businesses that:
- Are growing too fast for their in-house team to handle the volume.
- Want round-the-clock support without the cost of staffing three separate shifts.
- Have variable quality between agents and agents.
- Need multi-language coverage but don't want to hire native agents in-house.
- Need to lower CX spending while keeping quality.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
