Premium Customer Support for Hosting provider companies in Denmark
Get a 24/7 embedded CX workforce that feels just like a part of your Denmark office.
This strategy call is completely free of charge, no commitment required.
Our Stats
OUR PROVEN RESULTS
Our customer support experts strive to achieve outstanding results for all of our hosting provider partners in Denmark and beyond.
Here's a look at some key metrics we have been able to hit for our clients:
90%
Resolved on the first contact
92.7%
Avg. CSAT across channels
26.5k
Volume Capability
Our Edge
The Reasons Hosting provider Businesses in Denmark choose
Touch Support for Customer Experience
Live in 7 Days or Less
We've developed implementation process is so refined, most partners are fully operational within just a week.
Global, 24/7, Omnichannel Coverage
Meet your hosting provider customers in Denmark and beyond across all time zones, in the language they speak, & on the channel they choose.
Your Brand, Your Tech, Your Goals
Our team work directly inside your CRM, using your brand voice.
You See What We See
Access to live reports, real-time QA scores, and analytics your team in Denmark can act on.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality Support
Our Core Service Coverage
Full Channel Support
- Email Support & Ticketing
- Live Chat
- Voice
- Social Media Monitoring
Our Helpdesk Platforms
- Zendesk, Freshdesk
- Intercom, Gorgias
- Salesforce, Kustomer
- HubSpot, Help Scout & More
KPIs We Track
- CSAT, NPS, SLA
- Average Handle Time (AHT)
- First Response Time (FRT)
- Escalation Rates, QA Scores
Let's Talk
Ready to elevate your customer support?
Book a consultation with a hosting provider support specialist now.
Our audits, consultations, and implementation plans are 100% at no cost, no obligation.
FAQ
Frequently Asked Questions
Everything you need to know about our services.
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What services does TouchSupport provide?
We provide outsourced teams for Customer Experience (CX), IT support, and Financial Operations — including helpdesk services, system monitoring, accounts payable/receivable, and financial reporting.
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How quickly can you launch a support team for us?
Most teams are fully onboarded within 7 days. We use a proven, SOP-driven process to go from kickoff to live support in a week — with zero disruption to your operations.
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Is outsourcing support safe and secure?
Yes. We operate under strict data privacy, access control, and confidentiality protocols. Our agents work in secured environments, and we adapt to your preferred compliance requirements (GDPR, SOC 2, etc.).
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Will your team use our tools and systems?
Absolutely. Our teams are trained to work inside your current platforms — whether it’s Zendesk, Freshdesk, Microsoft 365, NetSuite, QuickBooks, or others. We act as an embedded extension of your business.
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What industries do you specialize in?
We support businesses in SaaS, E-Commerce, Healthcare, IT Services, Hosting, and Financial Services. If your business has customers or systems that need support — we’re a match.
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Can you provide multilingual customer support?
Yes. We offer multilingual support teams upon request, with coverage in English, Spanish, German, French, and more, depending on your customer base.
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How does pricing work?
We offer flexible pricing models — typically based on team size, coverage hours, and complexity of the services. Schedule a quick call and we’ll send you a tailored quote.
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Can I start with a small team and scale up later?
Yes! Many of our clients pilot with 1–3 agents and grow over time. We scale with your business — adding team members, languages, or functions as needed.
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How do I get started?
Just book a free discovery call or request a support audit. We’ll assess your needs and recommend a custom solution — no pressure, no fluff.
Is Touch Support a Good Fit for You?
Touch Support excels with hosting provider businesses that:
- Are growing so quickly for their in-house team to keep up.
- Require round-the-clock support without the headache of staffing 3 shifts.
- Are seeing inconsistent QA scores between tickets or channels.
- Need multi-language coverage but can't hire native agents in-house.
- Want to cut support overhead without losing control.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
