Expert Customer Support for Hosting provider companies in Denmark
Build a 24/7 embedded CX workforce which feels just like a part of your Denmark office.
This audit and consultation are totally free of charge.
Our Stats
KEY METRICS WE TRACK
Our support teams strive to achieve excellence for each of our hosting provider clients.
Here's a look at a few key benchmarks we have been able to achieve for our clients:
90%
Resolved on the first contact
92.7%
Avg. CSAT across channels
26.5k
Volume Capability
Our Edge
The Reasons Hosting provider Businesses in Denmark choose
Touch Support for CX Outsourcing
Go Live in Under a Week
We've developed implementation playbook is so refined, we get most partners are fully operational within just a week.
Global, 24/7, Omnichannel Coverage
Serve your hosting provider customers in Denmark and beyond 24/7, in the language they speak, & on the channel they choose.
We Use Your Tools, Your Tone, Your Playbooks
Our team operate directly within your helpdesk, following your playbooks.
You See What We See
Access to live reports, live quality audits, and reporting that truly makes sense.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality Support
How We Cover Your CX
Full Channel Support
- Email & Ticket Management
- Chat Support
- Phone Support
- Social Media Support
Systems We Support
- Freshdesk, Zendesk
- Intercom, Gorgias
- Kustomer, Salesforce
- HubSpot, Help Scout and Many Others
Data We Track
- NPS, SLA, CSAT
- Avg. Handle Time (AHT)
- First Reply Time (FRT)
- Escalation Rates, QA Scores
Let's Talk
Need expert CX in Denmark?
Schedule a meeting with a CX outsourcing expert now.
Our audits, consultations, and quotes are 100% free of charge, no strings attached.
FAQ
Frequently Asked Questions
Everything you need to know about our services.
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What services does TouchSupport provide?
We provide outsourced teams for Customer Experience (CX), IT support, and Financial Operations — including helpdesk services, system monitoring, accounts payable/receivable, and financial reporting.
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How quickly can you launch a support team for us?
Most teams are fully onboarded within 7 days. We use a proven, SOP-driven process to go from kickoff to live support in a week — with zero disruption to your operations.
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Is outsourcing support safe and secure?
Yes. We operate under strict data privacy, access control, and confidentiality protocols. Our agents work in secured environments, and we adapt to your preferred compliance requirements (GDPR, SOC 2, etc.).
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Will your team use our tools and systems?
Absolutely. Our teams are trained to work inside your current platforms — whether it’s Zendesk, Freshdesk, Microsoft 365, NetSuite, QuickBooks, or others. We act as an embedded extension of your business.
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What industries do you specialize in?
We support businesses in SaaS, E-Commerce, Healthcare, IT Services, Hosting, and Financial Services. If your business has customers or systems that need support — we’re a match.
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Can you provide multilingual customer support?
Yes. We offer multilingual support teams upon request, with coverage in English, Spanish, German, French, and more, depending on your customer base.
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How does pricing work?
We offer flexible pricing models — typically based on team size, coverage hours, and complexity of the services. Schedule a quick call and we’ll send you a tailored quote.
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Can I start with a small team and scale up later?
Yes! Many of our clients pilot with 1–3 agents and grow over time. We scale with your business — adding team members, languages, or functions as needed.
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How do I get started?
Just book a free discovery call or request a support audit. We’ll assess your needs and recommend a custom solution — no pressure, no fluff.
Is it for you?
Touch Support is built for companies that:
- Are expanding rapidly for their in-house team to handle the volume.
- Want 24/7 support without hiring for 3 shifts.
- Are seeing variable QA scores across support interactions and channels.
- Need multilingual coverage but can't hire natively for each language.
- Need to cut customer service costs without sacrificing quality.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
