Top-Rated Customer Support for Hosting provider companies in Estonia
Build a 24/7 integrated CX workforce which operates just like a part of your Estonia office.
This strategy call is totally free, with no obligation.
Our Stats
KEY METRICS WE LOVE
Our CX specialists strive to drive excellence for all of our hosting provider partners in Estonia and beyond.
Here are some key benchmarks we have been able to hit for our clients:
90%
Resolved on the first contact
92.7%
Avg. CSAT across channels
26.5k
Volume Capability
Our Edge
The Reasons Hosting provider Businesses in Estonia prefer
Touch Support for Customer Experience
Go Live in Under a Week
Our implementation playbook are so refined, we get most partners are up and running in under 7 days.
Global, 24/7, Omnichannel Coverage
Support your hosting provider customers in Estonia and beyond 24/7, in their language, and on the channel they choose.
We Use Your Tools, Your Tone, Your Playbooks
Our specialists operate directly within your CRM, using your brand standards.
No Secrets, Just Results
Access to transparent reports, real-time quality audits, and reporting that truly makes sense.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality Support
Our Core Service Offerings
Channel Support
- Email + Ticketing
- Proactive Chat
- Voice
- Community Support
Platforms We Know
- Zendesk, Freshdesk
- Intercom, Gorgias
- Kustomer, Salesforce
- HubSpot, Help Scout and Many Others
Key Metrics We Focus On
- SLA, CSAT, NPS
- Avg. Handle Time (AHT)
- First Response Time (FRT)
- QA Audits, Escalation Rates
Let's Talk
Need expert CX in Estonia?
Request a meeting with a CX outsourcing expert today.
Your free audit, consultation, & implementation plans are completely at no cost, no obligation.
FAQ
Frequently Asked Questions
Everything you need to know about our services.
-
What services does TouchSupport provide?
We provide outsourced teams for Customer Experience (CX), IT support, and Financial Operations — including helpdesk services, system monitoring, accounts payable/receivable, and financial reporting.
-
How quickly can you launch a support team for us?
Most teams are fully onboarded within 7 days. We use a proven, SOP-driven process to go from kickoff to live support in a week — with zero disruption to your operations.
-
Is outsourcing support safe and secure?
Yes. We operate under strict data privacy, access control, and confidentiality protocols. Our agents work in secured environments, and we adapt to your preferred compliance requirements (GDPR, SOC 2, etc.).
-
Will your team use our tools and systems?
Absolutely. Our teams are trained to work inside your current platforms — whether it’s Zendesk, Freshdesk, Microsoft 365, NetSuite, QuickBooks, or others. We act as an embedded extension of your business.
-
What industries do you specialize in?
We support businesses in SaaS, E-Commerce, Healthcare, IT Services, Hosting, and Financial Services. If your business has customers or systems that need support — we’re a match.
-
Can you provide multilingual customer support?
Yes. We offer multilingual support teams upon request, with coverage in English, Spanish, German, French, and more, depending on your customer base.
-
How does pricing work?
We offer flexible pricing models — typically based on team size, coverage hours, and complexity of the services. Schedule a quick call and we’ll send you a tailored quote.
-
Can I start with a small team and scale up later?
Yes! Many of our clients pilot with 1–3 agents and grow over time. We scale with your business — adding team members, languages, or functions as needed.
-
How do I get started?
Just book a free discovery call or request a support audit. We’ll assess your needs and recommend a custom solution — no pressure, no fluff.
Is this for you?
Touch Support is built for hosting provider businesses that:
- Are growing too fast for their in-house team to keep up.
- Require round-the-clock support without the cost of staffing three internal shifts.
- Have inconsistent quality between support interactions or agents.
- Need multi-language coverage but don't want to hire natively in-house.
- Want to cut CX spending without sacrificing visibility.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
