Premium Customer Service for Hosting provider companies in Hungary
Get an 24/7 integrated CX workforce that operates just like a part of your Hungary office.
Your audit and consultation are entirely free of charge, no strings attached.
Our Stats
DATA THAT DRIVES US
Our dedicated CX specialists work hard to deliver real-world success for all of our hosting provider partners.
Here's a look at some key metrics we consistently hit for our clients:
90%
Resolved on the first contact
92.7%
Avg. CSAT across channels
26.5k
Volume Capability
Our Edge
The Reasons Hosting provider Businesses in Hungary prefer
Touch Support for CX
Live in Under a Week
We've developed implementation process are so streamlined, most clients are fully operational in under 7 days.
24/7 Omnichannel & Multilingual Support
Meet your hosting provider clients in Hungary and beyond 24/7, in the language they speak, & on the channel they choose.
We Use Your Tools, Your Tone, Your Playbooks
Our specialists embed natively within your CRM, using your exact workflows.
No Secrets, Just Results
Access to transparent dashboards, real-time QA scores, and reporting that drives improvement.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality Support
Our Core Service Coverage
Full Channel Support
- Email Support & Ticketing
- Live Chat
- Phone Support
- Community Support
Tools We Use
- Freshdesk, Zendesk
- Gorgias, Intercom
- Kustomer, Salesforce
- Help Scout, HubSpot & More
Key Metrics We Track
- NPS, SLA, CSAT
- Avg. Handle Time (AHT)
- First Response Time (FRT)
- QA Audits, Escalation Rates
Let's Talk
Need expert CX in Hungary?
Book a call with a CX outsourcing expert now.
Our strategy calls and quotes are 100% at no cost, no strings attached.
FAQ
Frequently Asked Questions
Everything you need to know about our services.
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What services does TouchSupport provide?
We provide outsourced teams for Customer Experience (CX), IT support, and Financial Operations — including helpdesk services, system monitoring, accounts payable/receivable, and financial reporting.
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How quickly can you launch a support team for us?
Most teams are fully onboarded within 7 days. We use a proven, SOP-driven process to go from kickoff to live support in a week — with zero disruption to your operations.
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Is outsourcing support safe and secure?
Yes. We operate under strict data privacy, access control, and confidentiality protocols. Our agents work in secured environments, and we adapt to your preferred compliance requirements (GDPR, SOC 2, etc.).
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Will your team use our tools and systems?
Absolutely. Our teams are trained to work inside your current platforms — whether it’s Zendesk, Freshdesk, Microsoft 365, NetSuite, QuickBooks, or others. We act as an embedded extension of your business.
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What industries do you specialize in?
We support businesses in SaaS, E-Commerce, Healthcare, IT Services, Hosting, and Financial Services. If your business has customers or systems that need support — we’re a match.
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Can you provide multilingual customer support?
Yes. We offer multilingual support teams upon request, with coverage in English, Spanish, German, French, and more, depending on your customer base.
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How does pricing work?
We offer flexible pricing models — typically based on team size, coverage hours, and complexity of the services. Schedule a quick call and we’ll send you a tailored quote.
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Can I start with a small team and scale up later?
Yes! Many of our clients pilot with 1–3 agents and grow over time. We scale with your business — adding team members, languages, or functions as needed.
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How do I get started?
Just book a free discovery call or request a support audit. We’ll assess your needs and recommend a custom solution — no pressure, no fluff.
Is Touch Support Right for Your Hosting provider Business?
Touch Support is the perfect fit for businesses in Hungary that:
- Are scaling rapidly for their in-house team to handle the volume.
- Want always-on support without the cost of staffing 3 shifts.
- Are seeing uneven quality between tickets and agents.
- Need multi-language coverage but can't hire natively in-house.
- Want to lower support costs while maintaining control.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
