Premium Customer Support for Hosting provider companies in Hungary
Build an 24/7 embedded CX workforce which acts like an extension of your Hungary office.
The audit & consultation are totally free of charge, with no obligation.
Our Stats
DATA THAT DRIVES US
Our dedicated CX specialists aim to deliver excellence for each of our hosting provider partners in Hungary and beyond.
Here are a few key metrics we have been able to achieve for our clients:
90%
Resolved on the first contact
92.7%
Avg. CSAT across channels
26.5k
Volume Capability
Our Edge
Why Hosting provider Businesses in Hungary trust
Touch Support for CX Outsourcing
Go Live in 7 Days or Less
Our onboarding SOPs is so refined, most clients go live in 7 days or less.
24/7 Omnichannel & Multilingual Support
Meet your hosting provider customers in Hungary and beyond across all time zones, in the language they speak, and on their preferred channel.
We Use Your Tools, Your Tone, Your Playbooks
Our specialists embed directly within your helpdesk, using your exact workflows.
No Secrets, Just Results
Access to transparent reports, live QA scores, and reporting your team in Hungary can act on.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality Support
Our Core Service Offerings
Channel Support
- Email Support & Ticket Management
- Live Chat
- Phone Support
- Social Media Monitoring
Tools We Master
- Freshdesk, Zendesk
- Intercom, Gorgias
- Kustomer, Salesforce
- HubSpot, Help Scout & Many Others
Key Metrics We Track
- SLA, CSAT, NPS
- Average Handle Time (AHT)
- First Response Time (FRT)
- Escalation Rates, QA Scores
Let's Talk
Need expert CX in Hungary?
Request a consultation with one of our CX experts today.
Our free audit, consultation, & implementation plans are entirely free, no strings attached.
FAQ
Frequently Asked Questions
Everything you need to know about our services.
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What services does TouchSupport provide?
We provide outsourced teams for Customer Experience (CX), IT support, and Financial Operations — including helpdesk services, system monitoring, accounts payable/receivable, and financial reporting.
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How quickly can you launch a support team for us?
Most teams are fully onboarded within 7 days. We use a proven, SOP-driven process to go from kickoff to live support in a week — with zero disruption to your operations.
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Is outsourcing support safe and secure?
Yes. We operate under strict data privacy, access control, and confidentiality protocols. Our agents work in secured environments, and we adapt to your preferred compliance requirements (GDPR, SOC 2, etc.).
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Will your team use our tools and systems?
Absolutely. Our teams are trained to work inside your current platforms — whether it’s Zendesk, Freshdesk, Microsoft 365, NetSuite, QuickBooks, or others. We act as an embedded extension of your business.
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What industries do you specialize in?
We support businesses in SaaS, E-Commerce, Healthcare, IT Services, Hosting, and Financial Services. If your business has customers or systems that need support — we’re a match.
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Can you provide multilingual customer support?
Yes. We offer multilingual support teams upon request, with coverage in English, Spanish, German, French, and more, depending on your customer base.
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How does pricing work?
We offer flexible pricing models — typically based on team size, coverage hours, and complexity of the services. Schedule a quick call and we’ll send you a tailored quote.
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Can I start with a small team and scale up later?
Yes! Many of our clients pilot with 1–3 agents and grow over time. We scale with your business — adding team members, languages, or functions as needed.
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How do I get started?
Just book a free discovery call or request a support audit. We’ll assess your needs and recommend a custom solution — no pressure, no fluff.
Is Touch Support a Good Fit for You?
Touch Support is designed for hosting provider companies who:
- Are expanding rapidly for their in-house team to keep up.
- Want 24/7 support without the cost of staffing three separate shifts.
- Have uneven QA scores between tickets or channels.
- Want multilingual coverage but don't want to hire natively for each language.
- Want to control CX spending while keeping visibility.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
