Expert Customer Support for Hosting provider companies in Ireland
Get an 24/7 embedded CX team that acts just like a part of your Ireland team.
Your audit & consultation are 100% at no cost.
Our Stats
METRICS WE'RE PROUD OF!
Our support teams strive to deliver excellence for all of our hosting provider clients in Ireland and beyond.
Here are a few key KPIs we consistently achieve day-in and day-out:
90%
Resolved on the first contact
92.7%
Avg. CSAT across channels
26.5k
Volume Capability
Our Edge
The Reasons Hosting provider Businesses in Ireland trust
Touch Support for Their Customer Support
Go Live in Under a Week
We've developed onboarding procedures are so streamlined, we get most clients go live within just a week.
24/7 Omnichannel & Multilingual Support
Serve your hosting provider customers in Ireland and beyond across all time zones, in the language they speak, and on the channel they choose.
Your Tone, Your Tools, Your KPIs
Our team operate directly inside your helpdesk, mastering your macros.
Complete Transparency
Receive Live reports, live quality audits, and reporting that drives improvement.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality Support
How We Support You
Full Channel Support
- Email Support + Ticket Management
- Proactive Chat
- Phone Support
- Social Media Support
Tools We Master
- Freshdesk, Zendesk
- Intercom, Gorgias
- Kustomer, Salesforce
- Help Scout, HubSpot & More
Metrics We Track
- NPS, SLA, CSAT
- Avg. Handle Time (AHT)
- First Response Time (FRT)
- Escalation Rates, QA Scores
Let's Talk
Ready to elevate your CX?
Request a call with one of our CX experts now.
Our free audit, consultation, & quotes are completely free, no strings attached.
FAQ
Frequently Asked Questions
Everything you need to know about our services.
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What services does TouchSupport provide?
We provide outsourced teams for Customer Experience (CX), IT support, and Financial Operations — including helpdesk services, system monitoring, accounts payable/receivable, and financial reporting.
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How quickly can you launch a support team for us?
Most teams are fully onboarded within 7 days. We use a proven, SOP-driven process to go from kickoff to live support in a week — with zero disruption to your operations.
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Is outsourcing support safe and secure?
Yes. We operate under strict data privacy, access control, and confidentiality protocols. Our agents work in secured environments, and we adapt to your preferred compliance requirements (GDPR, SOC 2, etc.).
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Will your team use our tools and systems?
Absolutely. Our teams are trained to work inside your current platforms — whether it’s Zendesk, Freshdesk, Microsoft 365, NetSuite, QuickBooks, or others. We act as an embedded extension of your business.
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What industries do you specialize in?
We support businesses in SaaS, E-Commerce, Healthcare, IT Services, Hosting, and Financial Services. If your business has customers or systems that need support — we’re a match.
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Can you provide multilingual customer support?
Yes. We offer multilingual support teams upon request, with coverage in English, Spanish, German, French, and more, depending on your customer base.
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How does pricing work?
We offer flexible pricing models — typically based on team size, coverage hours, and complexity of the services. Schedule a quick call and we’ll send you a tailored quote.
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Can I start with a small team and scale up later?
Yes! Many of our clients pilot with 1–3 agents and grow over time. We scale with your business — adding team members, languages, or functions as needed.
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How do I get started?
Just book a free discovery call or request a support audit. We’ll assess your needs and recommend a custom solution — no pressure, no fluff.
Is Touch Support Right for You?
Touch Support excels with businesses in Ireland that:
- Are scaling so quickly for their in-house team to handle the volume.
- Want always-on support without hiring for three internal shifts.
- Have inconsistent quality across support interactions or channels.
- Want multi-language coverage but find it {hard|difficult} to hire native speakers in-house.
- Need to cut customer service spending without losing visibility.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
