Top-Rated Customer Support for Hosting provider companies in Italy
Build a 24/7 integrated CX team that acts like an extension of your Italy team.
Your strategy call is completely at no cost, no commitment required.
Our Stats
METRICS WE'RE PROUD OF!
Our dedicated customer support experts work hard to achieve excellence for all of our hosting provider clients.
Here's a look at a few key KPIs we consistently maintain day-in and day-out:
90%
Resolved on the first contact
92.7%
Avg. CSAT across channels
26.5k
Volume Capability
Our Edge
The Reasons Hosting provider Businesses in Italy trust
Touch Support for Their Customer Support
Live within 7 Days
We've developed onboarding SOPs is so streamlined, most clients are fully operational within just a week.
24/7 Omnichannel & Multilingual Support
Meet your hosting provider clients in Italy and beyond 24/7, in the language they speak, and on the platform they prefer.
Your Tone, Your Tools, Your KPIs
Our team work natively inside your helpdesk, using your brand standards.
You See What We See
Access to live dashboards, live QA scores, and analytics that actually means something.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality Support
How We Support You
Full Channel Coverage
- Email Support & Ticketing
- Proactive Chat
- Voice
- Community Support
Our Helpdesk Platforms
- Freshdesk, Zendesk
- Gorgias, Intercom
- Salesforce, Kustomer
- HubSpot, Help Scout & More
Key Metrics We Track
- NPS, SLA, CSAT
- Average Handle Time (AHT)
- First Response Time (FRT)
- Escalation Rates, QA Scores
Let's Talk
Need expert CX in Italy?
Schedule a consultation with a CX outsourcing expert today.
Our audits, consultations, and quotes are completely free of charge, no strings attached.
FAQ
Frequently Asked Questions
Everything you need to know about our services.
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What services does TouchSupport provide?
We provide outsourced teams for Customer Experience (CX), IT support, and Financial Operations — including helpdesk services, system monitoring, accounts payable/receivable, and financial reporting.
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How quickly can you launch a support team for us?
Most teams are fully onboarded within 7 days. We use a proven, SOP-driven process to go from kickoff to live support in a week — with zero disruption to your operations.
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Is outsourcing support safe and secure?
Yes. We operate under strict data privacy, access control, and confidentiality protocols. Our agents work in secured environments, and we adapt to your preferred compliance requirements (GDPR, SOC 2, etc.).
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Will your team use our tools and systems?
Absolutely. Our teams are trained to work inside your current platforms — whether it’s Zendesk, Freshdesk, Microsoft 365, NetSuite, QuickBooks, or others. We act as an embedded extension of your business.
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What industries do you specialize in?
We support businesses in SaaS, E-Commerce, Healthcare, IT Services, Hosting, and Financial Services. If your business has customers or systems that need support — we’re a match.
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Can you provide multilingual customer support?
Yes. We offer multilingual support teams upon request, with coverage in English, Spanish, German, French, and more, depending on your customer base.
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How does pricing work?
We offer flexible pricing models — typically based on team size, coverage hours, and complexity of the services. Schedule a quick call and we’ll send you a tailored quote.
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Can I start with a small team and scale up later?
Yes! Many of our clients pilot with 1–3 agents and grow over time. We scale with your business — adding team members, languages, or functions as needed.
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How do I get started?
Just book a free discovery call or request a support audit. We’ll assess your needs and recommend a custom solution — no pressure, no fluff.
Who Is Our Service For?
Touch Support is the perfect fit for businesses in Italy that:
- Are growing so quickly for their internal team to handle the volume.
- Need round-the-clock support without hiring for three separate shifts.
- Are seeing inconsistent QA scores across tickets and channels.
- Need multilingual coverage but find it {hard|difficult} to hire native agents in-house.
- Need to cut support overhead while keeping quality.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
