Premium Customer Service for Hosting provider companies in Italy
Get an 24/7 integrated CX team that operates just like an extension of your Italy office.
This audit & consultation are entirely at no cost, with no obligation.
Our Stats
KEY METRICS WE LOVE
Our dedicated CX specialists work hard to deliver real-world success for all of our hosting provider clients in Italy and beyond.
Here are some key KPIs we are proud to achieve for our clients:
90%
Resolved on the first contact
92.7%
Avg. CSAT across channels
26.5k
Volume Capability
Our Edge
Why Hosting provider Companies in Italy choose
Touch Support for CX
Up and Running within 7 Days
Our onboarding SOPs is so refined, we get most clients are fully operational in under 7 days.
Global, 24/7, Omnichannel Coverage
Support your hosting provider customers in Italy and beyond 24/7, in their language, & on their preferred channel.
Your Brand, Your Tech, Your Goals
Our team work natively within your CRM, following your macros.
Full Visibility
Receive Live reports, live quality audits, and analytics that actually means something.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality Support
How We Support You
Full Channel Support
- Email + Ticket Management
- Chat Support
- Inbound Voice
- Community Monitoring
Platforms We Know
- Freshdesk, Zendesk
- Intercom, Gorgias
- Kustomer, Salesforce
- HubSpot, Help Scout and Many Others
Metrics We Measure
- SLA, CSAT, NPS
- Average Handle Time (AHT)
- First Response Time (FRT)
- QA Audits, Escalation Rates
Let's Talk
Ready to elevate your CX?
Request a consultation with a hosting provider support specialist now.
Our strategy calls and implementation plans are entirely free of charge, no strings attached.
FAQ
Frequently Asked Questions
Everything you need to know about our services.
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What services does TouchSupport provide?
We provide outsourced teams for Customer Experience (CX), IT support, and Financial Operations — including helpdesk services, system monitoring, accounts payable/receivable, and financial reporting.
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How quickly can you launch a support team for us?
Most teams are fully onboarded within 7 days. We use a proven, SOP-driven process to go from kickoff to live support in a week — with zero disruption to your operations.
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Is outsourcing support safe and secure?
Yes. We operate under strict data privacy, access control, and confidentiality protocols. Our agents work in secured environments, and we adapt to your preferred compliance requirements (GDPR, SOC 2, etc.).
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Will your team use our tools and systems?
Absolutely. Our teams are trained to work inside your current platforms — whether it’s Zendesk, Freshdesk, Microsoft 365, NetSuite, QuickBooks, or others. We act as an embedded extension of your business.
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What industries do you specialize in?
We support businesses in SaaS, E-Commerce, Healthcare, IT Services, Hosting, and Financial Services. If your business has customers or systems that need support — we’re a match.
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Can you provide multilingual customer support?
Yes. We offer multilingual support teams upon request, with coverage in English, Spanish, German, French, and more, depending on your customer base.
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How does pricing work?
We offer flexible pricing models — typically based on team size, coverage hours, and complexity of the services. Schedule a quick call and we’ll send you a tailored quote.
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Can I start with a small team and scale up later?
Yes! Many of our clients pilot with 1–3 agents and grow over time. We scale with your business — adding team members, languages, or functions as needed.
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How do I get started?
Just book a free discovery call or request a support audit. We’ll assess your needs and recommend a custom solution — no pressure, no fluff.
Is this for you?
Touch Support is the perfect fit for businesses in Italy that:
- Are growing rapidly for their internal team to handle the volume.
- Require round-the-clock support without the cost of staffing three separate shifts.
- Have variable quality between agents or agents.
- Need multi-language coverage but can't hire native speakers for each language.
- Need to lower CX spending without losing control.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
