Expert Customer Service for Hosting provider companies in Latvia
Build a 24/7 integrated CX workforce which acts just like an extension of your Latvia team.
Your audit and consultation are entirely free of charge, no commitment required.
Our Stats
OUR PROVEN RESULTS
Our CX specialists aim to drive outstanding results for each of our hosting provider partners.
Here are some key benchmarks we consistently hit day-in and day-out:
90%
Resolved on the first contact
92.7%
Avg. CSAT across channels
26.5k
Volume Capability
Our Edge
Why Hosting provider Businesses in Latvia choose
Touch Support for CX
Up and Running within 7 Days
We've got onboarding SOPs is so tight, most partners are fully operational in 7 days or less.
Multilingual. Multichannel. 24/7.
Serve your hosting provider clients in Latvia and beyond across all time zones, in the language they speak, and on their preferred channel.
We Use Your Tools, Your Tone, Your Playbooks
Our specialists operate natively inside your CRM, mastering your SOPs.
Complete Transparency
Access to live dashboards, real-time quality audits, and analytics that drives improvement.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality Support
Our Core Service Offerings
Channel Support
- Email & Ticket Management
- Proactive Chat
- Inbound Voice
- Social Media Monitoring
Platforms We Support
- Zendesk, Freshdesk
- Intercom, Gorgias
- Salesforce, Kustomer
- HubSpot, Help Scout & Many Others
Metrics We Measure
- NPS, SLA, CSAT
- Average Handle Time (AHT)
- First Reply Time (FRT)
- Escalation Rates, QA Scores
Let's Talk
Ready for better CX?
Schedule a call with one of our CX experts today.
Your free audit, consultation, & implementation plans are totally free, no commitment required.
FAQ
Frequently Asked Questions
Everything you need to know about our services.
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What services does TouchSupport provide?
We provide outsourced teams for Customer Experience (CX), IT support, and Financial Operations — including helpdesk services, system monitoring, accounts payable/receivable, and financial reporting.
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How quickly can you launch a support team for us?
Most teams are fully onboarded within 7 days. We use a proven, SOP-driven process to go from kickoff to live support in a week — with zero disruption to your operations.
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Is outsourcing support safe and secure?
Yes. We operate under strict data privacy, access control, and confidentiality protocols. Our agents work in secured environments, and we adapt to your preferred compliance requirements (GDPR, SOC 2, etc.).
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Will your team use our tools and systems?
Absolutely. Our teams are trained to work inside your current platforms — whether it’s Zendesk, Freshdesk, Microsoft 365, NetSuite, QuickBooks, or others. We act as an embedded extension of your business.
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What industries do you specialize in?
We support businesses in SaaS, E-Commerce, Healthcare, IT Services, Hosting, and Financial Services. If your business has customers or systems that need support — we’re a match.
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Can you provide multilingual customer support?
Yes. We offer multilingual support teams upon request, with coverage in English, Spanish, German, French, and more, depending on your customer base.
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How does pricing work?
We offer flexible pricing models — typically based on team size, coverage hours, and complexity of the services. Schedule a quick call and we’ll send you a tailored quote.
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Can I start with a small team and scale up later?
Yes! Many of our clients pilot with 1–3 agents and grow over time. We scale with your business — adding team members, languages, or functions as needed.
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How do I get started?
Just book a free discovery call or request a support audit. We’ll assess your needs and recommend a custom solution — no pressure, no fluff.
Is this for you?
Touch Support excels with businesses in Latvia that:
- Are scaling so quickly for their in-house team to handle the volume.
- Need 24/7 support without the headache of staffing three separate shifts.
- Struggle with inconsistent quality between support interactions or channels.
- Want multi-language coverage but find it {hard|difficult} to hire natively for each language.
- Want to control customer service spending while maintaining control.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
