Top-Rated Customer Service for Hosting provider companies in Lithuania
Deploy an 24/7 integrated CX team that acts like a part of your Lithuania office.
Your free consultation is 100% at no cost, no commitment required.
Our Stats
OUR PROVEN RESULTS
Our dedicated CX specialists aim to achieve outstanding results for each of our hosting provider partners.
Here's a look at a few key metrics we have been able to maintain day-in and day-out:
90%
Resolved on the first contact
92.7%
Avg. CSAT across channels
26.5k
Volume Capability
Our Edge
The Reasons Hosting provider Companies in Lithuania trust
Touch Support for Their Customer Support
Go Live in 7 Days or Less
We've got implementation process is so tight, most partners are up and running in under 7 days.
Global, 24/7, Omnichannel Coverage
Serve your hosting provider customers in Lithuania and beyond across all time zones, in the language they speak, & on the channel they choose.
We Use Your Tools, Your Tone, Your Playbooks
Our specialists embed natively inside your helpdesk, following your brand standards.
You See What We See
Access to transparent reports, live quality audits, and analytics that actually means something.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality Support
How We Cover Your CX
Channel Support
- Email Support + Ticket Management
- Chat Support
- Phone Support
- Social Support
Tools We Use
- Zendesk, Freshdesk
- Gorgias, Intercom
- Kustomer, Salesforce
- Help Scout, HubSpot & More
Metrics We Track
- NPS, SLA, CSAT
- Avg. Handle Time (AHT)
- First Reply Time (FRT)
- QA Audits, Escalation Rates
Let's Talk
Ready for smarter CX?
Request a consultation with a hosting provider support specialist today.
Your audits, consultations, and implementation plans are entirely free of charge, no commitment required.
FAQ
Frequently Asked Questions
Everything you need to know about our services.
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What services does TouchSupport provide?
We provide outsourced teams for Customer Experience (CX), IT support, and Financial Operations — including helpdesk services, system monitoring, accounts payable/receivable, and financial reporting.
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How quickly can you launch a support team for us?
Most teams are fully onboarded within 7 days. We use a proven, SOP-driven process to go from kickoff to live support in a week — with zero disruption to your operations.
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Is outsourcing support safe and secure?
Yes. We operate under strict data privacy, access control, and confidentiality protocols. Our agents work in secured environments, and we adapt to your preferred compliance requirements (GDPR, SOC 2, etc.).
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Will your team use our tools and systems?
Absolutely. Our teams are trained to work inside your current platforms — whether it’s Zendesk, Freshdesk, Microsoft 365, NetSuite, QuickBooks, or others. We act as an embedded extension of your business.
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What industries do you specialize in?
We support businesses in SaaS, E-Commerce, Healthcare, IT Services, Hosting, and Financial Services. If your business has customers or systems that need support — we’re a match.
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Can you provide multilingual customer support?
Yes. We offer multilingual support teams upon request, with coverage in English, Spanish, German, French, and more, depending on your customer base.
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How does pricing work?
We offer flexible pricing models — typically based on team size, coverage hours, and complexity of the services. Schedule a quick call and we’ll send you a tailored quote.
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Can I start with a small team and scale up later?
Yes! Many of our clients pilot with 1–3 agents and grow over time. We scale with your business — adding team members, languages, or functions as needed.
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How do I get started?
Just book a free discovery call or request a support audit. We’ll assess your needs and recommend a custom solution — no pressure, no fluff.
Is it for you?
Touch Support is built for companies that:
- Are growing too fast for their internal team to keep up.
- Require 24/7 support without staffing 3 shifts.
- Are seeing uneven QA scores across agents or channels.
- Need multilingual coverage but find it {hard|difficult} to hire native agents for each language.
- Need to reduce support spending without losing quality.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
