Premium Customer Service for Hosting provider companies in Luxembourg
Get an 24/7 integrated CX workforce which feels just like a part of your Luxembourg team.
The free consultation is completely free of charge, no strings attached.
Our Stats
METRICS WE'RE PROUD OF!
Our dedicated support teams work hard to drive real-world success for all of our hosting provider partners in Luxembourg and beyond.
Here's a look at some key metrics we consistently achieve for our clients:
90%
Resolved on the first contact
92.7%
Avg. CSAT across channels
26.5k
Volume Capability
Our Edge
The Reasons Hosting provider Businesses in Luxembourg choose
Touch Support for CX Outsourcing
Go Live in Under a Week
Our implementation playbook are so tight, most partners go live in 7 days or less.
Multilingual. Multichannel. 24/7.
Support your hosting provider customers in Luxembourg and beyond across all time zones, in their language, and on the channel they choose.
Your Brand, Your Tech, Your Goals
Our specialists operate natively inside your CRM, using your macros.
Complete Transparency
Get Transparent dashboards, live quality audits, and reporting that drives improvement.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality Support
Our Core Service Offerings
Channel Coverage
- Email Support & Ticket Management
- Proactive Chat
- Phone Support
- Social Monitoring
Tools We Master
- Zendesk, Freshdesk
- Gorgias, Intercom
- Kustomer, Salesforce
- Help Scout, HubSpot & More
Key Metrics We Focus On
- SLA, CSAT, NPS
- Average Handle Time (AHT)
- First Reply Time (FRT)
- Escalation Rates, QA Scores
Let's Talk
Ready for truly better CX?
Schedule a call with a hosting provider support specialist now.
Our audits, consultations, and implementation plans are 100% free, no commitment required.
FAQ
Frequently Asked Questions
Everything you need to know about our services.
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What services does TouchSupport provide?
We provide outsourced teams for Customer Experience (CX), IT support, and Financial Operations — including helpdesk services, system monitoring, accounts payable/receivable, and financial reporting.
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How quickly can you launch a support team for us?
Most teams are fully onboarded within 7 days. We use a proven, SOP-driven process to go from kickoff to live support in a week — with zero disruption to your operations.
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Is outsourcing support safe and secure?
Yes. We operate under strict data privacy, access control, and confidentiality protocols. Our agents work in secured environments, and we adapt to your preferred compliance requirements (GDPR, SOC 2, etc.).
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Will your team use our tools and systems?
Absolutely. Our teams are trained to work inside your current platforms — whether it’s Zendesk, Freshdesk, Microsoft 365, NetSuite, QuickBooks, or others. We act as an embedded extension of your business.
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What industries do you specialize in?
We support businesses in SaaS, E-Commerce, Healthcare, IT Services, Hosting, and Financial Services. If your business has customers or systems that need support — we’re a match.
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Can you provide multilingual customer support?
Yes. We offer multilingual support teams upon request, with coverage in English, Spanish, German, French, and more, depending on your customer base.
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How does pricing work?
We offer flexible pricing models — typically based on team size, coverage hours, and complexity of the services. Schedule a quick call and we’ll send you a tailored quote.
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Can I start with a small team and scale up later?
Yes! Many of our clients pilot with 1–3 agents and grow over time. We scale with your business — adding team members, languages, or functions as needed.
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How do I get started?
Just book a free discovery call or request a support audit. We’ll assess your needs and recommend a custom solution — no pressure, no fluff.
Is this for you?
Touch Support is the perfect fit for hosting provider businesses who:
- Are scaling so quickly for their in-house team to keep up.
- Need always-on support without hiring for 3 shifts.
- Struggle with uneven QA scores between support interactions and channels.
- Need multilingual coverage but cannot hire natively for each language.
- Want to reduce customer service overhead while maintaining quality.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
