Premium Customer Support for Hosting provider companies in Oregon
Build a 24/7 embedded CX workforce that operates like an extension of your Oregon team.
This free consultation is completely at no cost, no commitment required.
Our Stats
KEY METRICS WE TRACK
Our support teams strive to achieve real-world success for each of our hosting provider clients.
Here are some key benchmarks we consistently maintain day-in and day-out:
90%
Resolved on the first contact
92.7%
Avg. CSAT across channels
26.5k
Volume Capability
Our Edge
The Reasons Hosting provider Businesses in Oregon choose
Touch Support for CX
Up and Running in 7 Days or Less
Our onboarding SOPs are so streamlined, most partners are up and running within just a week.
24/7 Omnichannel & Multilingual Support
Support your hosting provider customers in Oregon and beyond 24/7, in their language, and on their preferred channel.
We Use Your Tools, Your Tone, Your Playbooks
Our specialists work directly inside your helpdesk, following your brand voice.
You See What We See
Access to live dashboards, real-time QA scores, and analytics that drives improvement.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality Support
What We Handle for You
Channel Coverage
- Email Support & Ticket Management
- Live Chat
- Voice
- Social Support
Systems We Support
- Freshdesk, Zendesk
- Gorgias, Intercom
- Kustomer, Salesforce
- HubSpot, Help Scout & More
Data We Provide
- SLA, CSAT, NPS
- Avg. Handle Time (AHT)
- First Reply Time (FRT)
- QA Audits, Escalation Rates
Let's Talk
Need world-class CX in Oregon?
Schedule a consultation with a hosting provider support specialist now.
Our free audit, consultation, & implementation plans are entirely free of charge, no strings attached.
FAQ
Frequently Asked Questions
Everything you need to know about our services.
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What services does TouchSupport provide?
We provide outsourced teams for Customer Experience (CX), IT support, and Financial Operations — including helpdesk services, system monitoring, accounts payable/receivable, and financial reporting.
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How quickly can you launch a support team for us?
Most teams are fully onboarded within 7 days. We use a proven, SOP-driven process to go from kickoff to live support in a week — with zero disruption to your operations.
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Is outsourcing support safe and secure?
Yes. We operate under strict data privacy, access control, and confidentiality protocols. Our agents work in secured environments, and we adapt to your preferred compliance requirements (GDPR, SOC 2, etc.).
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Will your team use our tools and systems?
Absolutely. Our teams are trained to work inside your current platforms — whether it’s Zendesk, Freshdesk, Microsoft 365, NetSuite, QuickBooks, or others. We act as an embedded extension of your business.
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What industries do you specialize in?
We support businesses in SaaS, E-Commerce, Healthcare, IT Services, Hosting, and Financial Services. If your business has customers or systems that need support — we’re a match.
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Can you provide multilingual customer support?
Yes. We offer multilingual support teams upon request, with coverage in English, Spanish, German, French, and more, depending on your customer base.
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How does pricing work?
We offer flexible pricing models — typically based on team size, coverage hours, and complexity of the services. Schedule a quick call and we’ll send you a tailored quote.
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Can I start with a small team and scale up later?
Yes! Many of our clients pilot with 1–3 agents and grow over time. We scale with your business — adding team members, languages, or functions as needed.
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How do I get started?
Just book a free discovery call or request a support audit. We’ll assess your needs and recommend a custom solution — no pressure, no fluff.
Is Touch Support Right for Your Hosting provider Business?
Touch Support excels with businesses in Oregon who:
- Are growing too fast for their in-house team to keep up.
- Want round-the-clock support without the headache of staffing three separate shifts.
- Are seeing uneven QA scores across agents and agents.
- Need multilingual coverage but don't want to hire natively in-house.
- Want to control CX costs without sacrificing control.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
