Premium Customer Support for Hosting provider companies in Pennsylvania
Deploy a 24/7 embedded CX workforce that operates just like an extension of your Pennsylvania office.
The audit and consultation are totally free of charge, no strings attached.
Our Stats
DATA THAT DRIVES US
Our dedicated customer support experts strive to deliver real-world success for each of our hosting provider clients in Pennsylvania and beyond.
Here are a few key benchmarks we have been able to achieve for our clients:
90%
Resolved on the first contact
92.7%
Avg. CSAT across channels
26.5k
Volume Capability
Our Edge
The Reasons Hosting provider Businesses in Pennsylvania trust
Touch Support for CX
Go Live in 7 Days or Less
We've got onboarding SOPs are so streamlined, most clients are up and running in 7 days or less.
24/7 Omnichannel & Multilingual Support
Serve your hosting provider customers in Pennsylvania and beyond 24/7, in the language they speak, & on their preferred channel.
Your Brand, Your Tech, Your Goals
Our agents operate directly within your CRM, using your SOPs.
Full Visibility
Access to transparent reports, live QA scores, and reporting that truly makes sense.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality Support
How We Support You
Channel Coverage
- Email & Ticket Management
- Chat Support
- Phone Support
- Community Support
Tools We Use
- Freshdesk, Zendesk
- Gorgias, Intercom
- Kustomer, Salesforce
- HubSpot, Help Scout and Many Others
KPIs We Focus On
- SLA, CSAT, NPS
- Average Handle Time (AHT)
- First Response Time (FRT)
- Escalation Rates, QA Scores
Let's Talk
Need world-class CX in Pennsylvania?
Schedule a meeting with a CX outsourcing expert today.
Our audits, consultations, and implementation plans are completely free, no strings attached.
FAQ
Frequently Asked Questions
Everything you need to know about our services.
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What services does TouchSupport provide?
We provide outsourced teams for Customer Experience (CX), IT support, and Financial Operations — including helpdesk services, system monitoring, accounts payable/receivable, and financial reporting.
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How quickly can you launch a support team for us?
Most teams are fully onboarded within 7 days. We use a proven, SOP-driven process to go from kickoff to live support in a week — with zero disruption to your operations.
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Is outsourcing support safe and secure?
Yes. We operate under strict data privacy, access control, and confidentiality protocols. Our agents work in secured environments, and we adapt to your preferred compliance requirements (GDPR, SOC 2, etc.).
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Will your team use our tools and systems?
Absolutely. Our teams are trained to work inside your current platforms — whether it’s Zendesk, Freshdesk, Microsoft 365, NetSuite, QuickBooks, or others. We act as an embedded extension of your business.
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What industries do you specialize in?
We support businesses in SaaS, E-Commerce, Healthcare, IT Services, Hosting, and Financial Services. If your business has customers or systems that need support — we’re a match.
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Can you provide multilingual customer support?
Yes. We offer multilingual support teams upon request, with coverage in English, Spanish, German, French, and more, depending on your customer base.
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How does pricing work?
We offer flexible pricing models — typically based on team size, coverage hours, and complexity of the services. Schedule a quick call and we’ll send you a tailored quote.
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Can I start with a small team and scale up later?
Yes! Many of our clients pilot with 1–3 agents and grow over time. We scale with your business — adding team members, languages, or functions as needed.
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How do I get started?
Just book a free discovery call or request a support audit. We’ll assess your needs and recommend a custom solution — no pressure, no fluff.
Is it for you?
Touch Support is built for businesses in Pennsylvania that:
- Are expanding so quickly for their internal team to keep up.
- Need 24/7 support without the cost of staffing three separate shifts.
- Are seeing inconsistent QA scores across support interactions and channels.
- Want multi-language coverage but find it {hard|difficult} to hire native agents for each language.
- Want to control support overhead without sacrificing control.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
