Top-Rated Customer Support for Hosting provider companies in Slovakia
Build an 24/7 integrated CX workforce which feels just like a part of your Slovakia team.
This audit and consultation are totally free.
Our Stats
OUR PROVEN RESULTS
Our dedicated support teams strive to achieve outstanding results for all of our hosting provider clients.
Here's a look at a few key KPIs we consistently achieve day-in and day-out:
90%
Resolved on the first contact
92.7%
Avg. CSAT across channels
26.5k
Volume Capability
Our Edge
The Reasons Hosting provider Companies in Slovakia trust
Touch Support for CX Outsourcing
Live in 7 Days or Less
We've got onboarding procedures is so streamlined, most clients go live within just a week.
24/7 Omnichannel & Multilingual Support
Serve your hosting provider customers in Slovakia and beyond 24/7, in the language they speak, & on the platform they prefer.
Your Brand, Your Tech, Your Goals
Our specialists work natively within your CRM, mastering your brand voice.
You See What We See
Receive Live reports, live quality audits, and reporting that actually means something.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality Support
Our Core Service Coverage
Channel Support
- Email Support & Ticketing
- Live Chat
- Voice
- Community Support
Tools We Use
- Freshdesk, Zendesk
- Intercom, Gorgias
- Salesforce, Kustomer
- HubSpot, Help Scout & More
KPIs We Focus On
- NPS, SLA, CSAT
- Average Handle Time (AHT)
- First Reply Time (FRT)
- QA Audits, Escalation Rates
Let's Talk
Ready to improve your customer support?
Book a call with one of our CX experts now.
Our audits, consultations, and implementation plans are 100% free, no obligation.
FAQ
Frequently Asked Questions
Everything you need to know about our services.
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What services does TouchSupport provide?
We provide outsourced teams for Customer Experience (CX), IT support, and Financial Operations — including helpdesk services, system monitoring, accounts payable/receivable, and financial reporting.
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How quickly can you launch a support team for us?
Most teams are fully onboarded within 7 days. We use a proven, SOP-driven process to go from kickoff to live support in a week — with zero disruption to your operations.
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Is outsourcing support safe and secure?
Yes. We operate under strict data privacy, access control, and confidentiality protocols. Our agents work in secured environments, and we adapt to your preferred compliance requirements (GDPR, SOC 2, etc.).
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Will your team use our tools and systems?
Absolutely. Our teams are trained to work inside your current platforms — whether it’s Zendesk, Freshdesk, Microsoft 365, NetSuite, QuickBooks, or others. We act as an embedded extension of your business.
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What industries do you specialize in?
We support businesses in SaaS, E-Commerce, Healthcare, IT Services, Hosting, and Financial Services. If your business has customers or systems that need support — we’re a match.
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Can you provide multilingual customer support?
Yes. We offer multilingual support teams upon request, with coverage in English, Spanish, German, French, and more, depending on your customer base.
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How does pricing work?
We offer flexible pricing models — typically based on team size, coverage hours, and complexity of the services. Schedule a quick call and we’ll send you a tailored quote.
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Can I start with a small team and scale up later?
Yes! Many of our clients pilot with 1–3 agents and grow over time. We scale with your business — adding team members, languages, or functions as needed.
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How do I get started?
Just book a free discovery call or request a support audit. We’ll assess your needs and recommend a custom solution — no pressure, no fluff.
Who Is Our Service For?
Touch Support is built for businesses in Slovakia that:
- Are growing rapidly for their in-house team to handle the volume.
- Want round-the-clock support without hiring for 3 shifts.
- Have inconsistent QA scores across tickets and agents.
- Require multilingual coverage but don't want to hire natively for each language.
- Want to lower support overhead while maintaining visibility.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
