Expert Customer Service for Hosting provider companies in Slovenia
Get a 24/7 embedded CX team that operates just like an extension of your Slovenia office.
The free consultation is 100% free of charge.
Our Stats
METRICS WE'RE PROUD OF!
Our dedicated CX specialists aim to deliver real-world success for all of our hosting provider clients.
Here's a look at a few key metrics we are proud to hit for our clients:
90%
Resolved on the first contact
92.7%
Avg. CSAT across channels
26.5k
Volume Capability
Our Edge
Why Hosting provider Businesses in Slovenia select
Touch Support for CX Outsourcing
Up and Running within 7 Days
Our onboarding procedures are so streamlined, we get most partners are fully operational within just a week.
Multilingual. Multichannel. 24/7.
Support your hosting provider customers in Slovenia and beyond across all time zones, in the language they speak, & on the platform they prefer.
Your Tone, Your Tools, Your KPIs
Our specialists operate directly within your CRM, using your macros.
Full Visibility
Access to transparent reports, real-time QA scores, and reporting that drives improvement.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality Support
Our Core Service Offerings
Full Channel Coverage
- Email & Ticketing
- Chat Support
- Inbound Voice
- Social Support
Tools We Master
- Freshdesk, Zendesk
- Gorgias, Intercom
- Kustomer, Salesforce
- HubSpot, Help Scout & Many Others
Key Metrics We Track
- NPS, SLA, CSAT
- Average Handle Time (AHT)
- First Response Time (FRT)
- Escalation Rates, QA Scores
Let's Talk
Ready for better CX?
Request a consultation with a CX outsourcing expert now.
Our strategy calls and implementation plans are 100% free of charge, no obligation.
FAQ
Frequently Asked Questions
Everything you need to know about our services.
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What services does TouchSupport provide?
We provide outsourced teams for Customer Experience (CX), IT support, and Financial Operations — including helpdesk services, system monitoring, accounts payable/receivable, and financial reporting.
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How quickly can you launch a support team for us?
Most teams are fully onboarded within 7 days. We use a proven, SOP-driven process to go from kickoff to live support in a week — with zero disruption to your operations.
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Is outsourcing support safe and secure?
Yes. We operate under strict data privacy, access control, and confidentiality protocols. Our agents work in secured environments, and we adapt to your preferred compliance requirements (GDPR, SOC 2, etc.).
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Will your team use our tools and systems?
Absolutely. Our teams are trained to work inside your current platforms — whether it’s Zendesk, Freshdesk, Microsoft 365, NetSuite, QuickBooks, or others. We act as an embedded extension of your business.
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What industries do you specialize in?
We support businesses in SaaS, E-Commerce, Healthcare, IT Services, Hosting, and Financial Services. If your business has customers or systems that need support — we’re a match.
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Can you provide multilingual customer support?
Yes. We offer multilingual support teams upon request, with coverage in English, Spanish, German, French, and more, depending on your customer base.
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How does pricing work?
We offer flexible pricing models — typically based on team size, coverage hours, and complexity of the services. Schedule a quick call and we’ll send you a tailored quote.
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Can I start with a small team and scale up later?
Yes! Many of our clients pilot with 1–3 agents and grow over time. We scale with your business — adding team members, languages, or functions as needed.
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How do I get started?
Just book a free discovery call or request a support audit. We’ll assess your needs and recommend a custom solution — no pressure, no fluff.
Who Is Our Service For?
Touch Support excels with businesses in Slovenia who:
- Are scaling so quickly for their internal team to handle the volume.
- Need round-the-clock support without hiring for three internal shifts.
- Are seeing uneven QA scores between agents or agents.
- Want multilingual coverage but cannot hire native agents in-house.
- Want to lower customer service spending while keeping control.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
