Top-Rated Customer Service for Hosting provider companies in Spain
Deploy a 24/7 integrated CX team which operates just like a part of your Spain team.
Your audit and consultation are completely at no cost.
Our Stats
OUR PROVEN RESULTS
Our CX specialists aim to achieve outstanding results for each of our hosting provider partners.
Here are some key KPIs we have been able to achieve day-in and day-out:
90%
Resolved on the first contact
92.7%
Avg. CSAT across channels
26.5k
Volume Capability
Our Edge
The Reasons Hosting provider Businesses in Spain trust
Touch Support for CX
Live within 7 Days
Our onboarding SOPs are so streamlined, most partners are fully operational in 7 days or less.
Global, 24/7, Omnichannel Coverage
Support your hosting provider clients in Spain and beyond across all time zones, in their language, & on the channel they choose.
Your Brand, Your Tech, Your Goals
Our team work natively inside your CRM, following your macros.
Full Visibility
Receive Live reports, real-time QA scores, and analytics that truly makes sense.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality Support
Our Core Service Offerings
Channel Support
- Email & Ticketing
- Live Chat
- Voice
- Community Support
Systems We Support
- Zendesk, Freshdesk
- Gorgias, Intercom
- Salesforce, Kustomer
- HubSpot, Help Scout & More
Metrics We Track
- NPS, SLA, CSAT
- Avg. Handle Time (AHT)
- First Response Time (FRT)
- Escalation Rates, QA Scores
Let's Talk
Ready for better CX?
Request a consultation with a CX outsourcing expert now.
Our free audit, consultation, & implementation plans are completely free of charge, no commitment required.
FAQ
Frequently Asked Questions
Everything you need to know about our services.
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What services does TouchSupport provide?
We provide outsourced teams for Customer Experience (CX), IT support, and Financial Operations — including helpdesk services, system monitoring, accounts payable/receivable, and financial reporting.
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How quickly can you launch a support team for us?
Most teams are fully onboarded within 7 days. We use a proven, SOP-driven process to go from kickoff to live support in a week — with zero disruption to your operations.
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Is outsourcing support safe and secure?
Yes. We operate under strict data privacy, access control, and confidentiality protocols. Our agents work in secured environments, and we adapt to your preferred compliance requirements (GDPR, SOC 2, etc.).
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Will your team use our tools and systems?
Absolutely. Our teams are trained to work inside your current platforms — whether it’s Zendesk, Freshdesk, Microsoft 365, NetSuite, QuickBooks, or others. We act as an embedded extension of your business.
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What industries do you specialize in?
We support businesses in SaaS, E-Commerce, Healthcare, IT Services, Hosting, and Financial Services. If your business has customers or systems that need support — we’re a match.
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Can you provide multilingual customer support?
Yes. We offer multilingual support teams upon request, with coverage in English, Spanish, German, French, and more, depending on your customer base.
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How does pricing work?
We offer flexible pricing models — typically based on team size, coverage hours, and complexity of the services. Schedule a quick call and we’ll send you a tailored quote.
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Can I start with a small team and scale up later?
Yes! Many of our clients pilot with 1–3 agents and grow over time. We scale with your business — adding team members, languages, or functions as needed.
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How do I get started?
Just book a free discovery call or request a support audit. We’ll assess your needs and recommend a custom solution — no pressure, no fluff.
Is it for you?
Touch Support is designed for companies that:
- Are expanding so quickly for their in-house team to keep up.
- Require 24/7 support without the cost of staffing 3 shifts.
- Have uneven quality between tickets and channels.
- Require multilingual coverage but can't hire natively for each language.
- Want to control CX costs while keeping visibility.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
