Top-Rated Customer Support for Hosting provider companies in Sweden
Build a 24/7 embedded CX team that operates like a part of your Sweden team.
This strategy call is totally free of charge, no commitment required.
Our Stats
OUR PROVEN RESULTS
Our dedicated support teams aim to deliver outstanding results for each of our hosting provider partners.
Here are some key metrics we consistently hit for our clients:
90%
Resolved on the first contact
92.7%
Avg. CSAT across channels
26.5k
Volume Capability
Our Edge
Why Hosting provider Businesses in Sweden prefer
Touch Support for CX Outsourcing
Go Live in 7 Days or Less
We've got implementation playbook is so tight, most clients are up and running in 7 days or less.
24/7 Omnichannel & Multilingual Support
Serve your hosting provider clients in Sweden and beyond 24/7, in their language, and on their preferred channel.
Your Tone, Your Tools, Your KPIs
Our team embed natively within your helpdesk, mastering your playbooks.
Full Visibility
Receive Live reports, live QA scores, and reporting your team in Sweden can act on.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality Support
How We Cover Your CX
Channel Coverage
- Email + Ticketing
- Live Chat
- Inbound Voice
- Social Media Monitoring
Tools We Use
- Zendesk, Freshdesk
- Gorgias, Intercom
- Kustomer, Salesforce
- HubSpot, Help Scout and Many Others
Reporting We Track
- CSAT, NPS, SLA
- Avg. Handle Time (AHT)
- First Response Time (FRT)
- QA Audits, Escalation Rates
Let's Talk
Need world-class CX in Sweden?
Request a consultation with a CX outsourcing expert now.
Your strategy calls and quotes are 100% at no cost, no strings attached.
FAQ
Frequently Asked Questions
Everything you need to know about our services.
-
What services does TouchSupport provide?
We provide outsourced teams for Customer Experience (CX), IT support, and Financial Operations — including helpdesk services, system monitoring, accounts payable/receivable, and financial reporting.
-
How quickly can you launch a support team for us?
Most teams are fully onboarded within 7 days. We use a proven, SOP-driven process to go from kickoff to live support in a week — with zero disruption to your operations.
-
Is outsourcing support safe and secure?
Yes. We operate under strict data privacy, access control, and confidentiality protocols. Our agents work in secured environments, and we adapt to your preferred compliance requirements (GDPR, SOC 2, etc.).
-
Will your team use our tools and systems?
Absolutely. Our teams are trained to work inside your current platforms — whether it’s Zendesk, Freshdesk, Microsoft 365, NetSuite, QuickBooks, or others. We act as an embedded extension of your business.
-
What industries do you specialize in?
We support businesses in SaaS, E-Commerce, Healthcare, IT Services, Hosting, and Financial Services. If your business has customers or systems that need support — we’re a match.
-
Can you provide multilingual customer support?
Yes. We offer multilingual support teams upon request, with coverage in English, Spanish, German, French, and more, depending on your customer base.
-
How does pricing work?
We offer flexible pricing models — typically based on team size, coverage hours, and complexity of the services. Schedule a quick call and we’ll send you a tailored quote.
-
Can I start with a small team and scale up later?
Yes! Many of our clients pilot with 1–3 agents and grow over time. We scale with your business — adding team members, languages, or functions as needed.
-
How do I get started?
Just book a free discovery call or request a support audit. We’ll assess your needs and recommend a custom solution — no pressure, no fluff.
Is it for you?
Touch Support is built for businesses in Sweden who:
- Are expanding rapidly for their in-house team to handle the volume.
- Want round-the-clock support without the headache of staffing three separate shifts.
- Are seeing uneven QA scores between agents and agents.
- Require multi-language coverage but find it {hard|difficult} to hire natively in-house.
- Need to cut support costs without losing visibility.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
