Premium Customer Service for IT service provider companies in New York
Deploy an 24/7 embedded CX workforce that acts like an extension of your New York office.
This audit & consultation are totally free, no commitment required.
Our Stats
KEY METRICS WE TRACK
Our CX specialists aim to deliver real-world success for each of our it service provider clients.
Here are a few key metrics we consistently maintain day-in and day-out:
90%
Resolved on the first contact
92.7%
Avg. CSAT across channels
26.5k
Volume Capability
Our Edge
The Reasons IT service provider Businesses in New York choose
Touch Support for CX
Go Live within 7 Days
Our implementation process are so streamlined, most partners are fully operational in under 7 days.
24/7 Omnichannel & Multilingual Support
Serve your it service provider customers in New York and beyond across all time zones, in the language they speak, & on their preferred channel.
We Use Your Tools, Your Tone, Your Playbooks
Our specialists embed natively within your CRM, mastering your brand voice.
Full Visibility
Receive Live dashboards, live QA scores, and reporting that drives improvement.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality Support
How We Support You
Channel Support
- Email Support + Ticketing
- Live Chat
- Inbound Voice
- Social Media Monitoring
Platforms We Support
- Zendesk, Freshdesk
- Intercom, Gorgias
- Kustomer, Salesforce
- Help Scout, HubSpot and Many Others
Metrics We Track
- SLA, CSAT, NPS
- Avg. Handle Time (AHT)
- First Reply Time (FRT)
- Escalation Rates, QA Scores
Let's Talk
Ready to transform your customer support?
Schedule a consultation with a it service provider support specialist now.
Your strategy calls and quotes are 100% free, no strings attached.
FAQ
Frequently Asked Questions
Everything you need to know about our services.
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What services does TouchSupport provide?
We provide outsourced teams for Customer Experience (CX), IT support, and Financial Operations — including helpdesk services, system monitoring, accounts payable/receivable, and financial reporting.
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How quickly can you launch a support team for us?
Most teams are fully onboarded within 7 days. We use a proven, SOP-driven process to go from kickoff to live support in a week — with zero disruption to your operations.
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Is outsourcing support safe and secure?
Yes. We operate under strict data privacy, access control, and confidentiality protocols. Our agents work in secured environments, and we adapt to your preferred compliance requirements (GDPR, SOC 2, etc.).
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Will your team use our tools and systems?
Absolutely. Our teams are trained to work inside your current platforms — whether it’s Zendesk, Freshdesk, Microsoft 365, NetSuite, QuickBooks, or others. We act as an embedded extension of your business.
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What industries do you specialize in?
We support businesses in SaaS, E-Commerce, Healthcare, IT Services, Hosting, and Financial Services. If your business has customers or systems that need support — we’re a match.
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Can you provide multilingual customer support?
Yes. We offer multilingual support teams upon request, with coverage in English, Spanish, German, French, and more, depending on your customer base.
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How does pricing work?
We offer flexible pricing models — typically based on team size, coverage hours, and complexity of the services. Schedule a quick call and we’ll send you a tailored quote.
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Can I start with a small team and scale up later?
Yes! Many of our clients pilot with 1–3 agents and grow over time. We scale with your business — adding team members, languages, or functions as needed.
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How do I get started?
Just book a free discovery call or request a support audit. We’ll assess your needs and recommend a custom solution — no pressure, no fluff.
Is it for you?
Touch Support is designed for it service provider companies who:
- Are scaling too fast for their internal team to keep up.
- Need round-the-clock support without the headache of staffing 3 shifts.
- Have inconsistent QA scores across tickets or agents.
- Require multi-language coverage but don't want to hire natively for each language.
- Want to lower customer service costs while keeping quality.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
