Premium Customer Service for Insurance companies in Atlanta
Get an 24/7 embedded CX workforce that acts like an extension of your Atlanta office.
Your audit and consultation are totally free.
Our Stats
DATA THAT DRIVES US
Our dedicated support teams work hard to drive real-world success for each of our insurance clients in Atlanta and beyond.
Here are a few key KPIs we have been able to hit for our clients:
90%
Resolved on the first contact
92.7%
Avg. CSAT across channels
26.5k
Volume Capability
Our Edge
The Reasons Insurance Companies in Atlanta select
Touch Support for CX
Live in 7 Days or Less
We've developed implementation process is so refined, most clients are up and running in 7 days or less.
24/7 Omnichannel & Multilingual Support
Serve your insurance customers in Atlanta and beyond 24/7, in their language, and on the channel they choose.
Your Tone, Your Tools, Your KPIs
Our specialists operate natively within your CRM, using your SOPs.
You See What We See
Access to live reports, live QA scores, and reporting your team in Atlanta can act on.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality Support
Our Core Service Offerings
Full Channel Support
- Email + Ticket Management
- Proactive Chat
- Phone Support
- Social Media Support
Systems We Know
- Zendesk, Freshdesk
- Gorgias, Intercom
- Kustomer, Salesforce
- HubSpot, Help Scout and Many Others
Data We Provide
- SLA, CSAT, NPS
- Avg. Handle Time (AHT)
- First Response Time (FRT)
- Escalation Rates, QA Scores
Let's Talk
Ready for truly better CX?
Schedule a consultation with a CX outsourcing expert today.
Our audits, consultations, and quotes are entirely free of charge, no strings attached.
FAQ
Frequently Asked Questions
Everything you need to know about our services.
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What services does TouchSupport provide?
We provide outsourced teams for Customer Experience (CX), IT support, and Financial Operations — including helpdesk services, system monitoring, accounts payable/receivable, and financial reporting.
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How quickly can you launch a support team for us?
Most teams are fully onboarded within 7 days. We use a proven, SOP-driven process to go from kickoff to live support in a week — with zero disruption to your operations.
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Is outsourcing support safe and secure?
Yes. We operate under strict data privacy, access control, and confidentiality protocols. Our agents work in secured environments, and we adapt to your preferred compliance requirements (GDPR, SOC 2, etc.).
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Will your team use our tools and systems?
Absolutely. Our teams are trained to work inside your current platforms — whether it’s Zendesk, Freshdesk, Microsoft 365, NetSuite, QuickBooks, or others. We act as an embedded extension of your business.
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What industries do you specialize in?
We support businesses in SaaS, E-Commerce, Healthcare, IT Services, Hosting, and Financial Services. If your business has customers or systems that need support — we’re a match.
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Can you provide multilingual customer support?
Yes. We offer multilingual support teams upon request, with coverage in English, Spanish, German, French, and more, depending on your customer base.
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How does pricing work?
We offer flexible pricing models — typically based on team size, coverage hours, and complexity of the services. Schedule a quick call and we’ll send you a tailored quote.
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Can I start with a small team and scale up later?
Yes! Many of our clients pilot with 1–3 agents and grow over time. We scale with your business — adding team members, languages, or functions as needed.
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How do I get started?
Just book a free discovery call or request a support audit. We’ll assess your needs and recommend a custom solution — no pressure, no fluff.
Who Is Our Service For?
Touch Support is the perfect fit for businesses in Atlanta that:
- Are growing rapidly for their internal team to keep up.
- Need round-the-clock support without the headache of staffing 3 shifts.
- Are seeing variable QA scores across agents and channels.
- Want multilingual coverage but don't want to hire native speakers in-house.
- Want to lower CX costs without losing quality.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
