Premium Customer Support for Insurance companies in Washington D.C.
Build a 24/7 integrated CX team that feels like a part of your Washington D.C. team.
Your audit & consultation are entirely free, with no obligation.
Our Stats
METRICS WE'RE PROUD OF!
Our dedicated CX specialists strive to deliver excellence for all of our insurance clients.
Here's a look at a few key benchmarks we have been able to hit for our clients:
90%
Resolved on the first contact
92.7%
Avg. CSAT across channels
26.5k
Volume Capability
Our Edge
The Reasons Insurance Businesses in Washington D.C. select
Touch Support for CX
Go Live in 7 Days or Less
We've got implementation process are so tight, we get most partners go live within just a week.
24/7 Omnichannel & Multilingual Support
Serve your insurance customers in Washington D.C. and beyond across all time zones, in their language, & on the channel they choose.
Your Brand, Your Tech, Your Goals
Our agents operate natively within your CRM, using your SOPs.
Full Visibility
Get Transparent reports, real-time QA scores, and reporting that truly makes sense.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality Support
How We Cover Your CX
Channel Coverage
- Email & Ticketing
- Proactive Chat
- Phone Support
- Social Media Support
Platforms We Support
- Freshdesk, Zendesk
- Gorgias, Intercom
- Kustomer, Salesforce
- Help Scout, HubSpot & Many Others
Key Metrics We Track
- NPS, SLA, CSAT
- Avg. Handle Time (AHT)
- First Response Time (FRT)
- Escalation Rates, QA Scores
Let's Talk
Ready to improve your customer support?
Schedule a consultation with one of our CX experts now.
Our audits, consultations, and quotes are 100% at no cost, no obligation.
FAQ
Frequently Asked Questions
Everything you need to know about our services.
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What services does TouchSupport provide?
We provide outsourced teams for Customer Experience (CX), IT support, and Financial Operations — including helpdesk services, system monitoring, accounts payable/receivable, and financial reporting.
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How quickly can you launch a support team for us?
Most teams are fully onboarded within 7 days. We use a proven, SOP-driven process to go from kickoff to live support in a week — with zero disruption to your operations.
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Is outsourcing support safe and secure?
Yes. We operate under strict data privacy, access control, and confidentiality protocols. Our agents work in secured environments, and we adapt to your preferred compliance requirements (GDPR, SOC 2, etc.).
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Will your team use our tools and systems?
Absolutely. Our teams are trained to work inside your current platforms — whether it’s Zendesk, Freshdesk, Microsoft 365, NetSuite, QuickBooks, or others. We act as an embedded extension of your business.
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What industries do you specialize in?
We support businesses in SaaS, E-Commerce, Healthcare, IT Services, Hosting, and Financial Services. If your business has customers or systems that need support — we’re a match.
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Can you provide multilingual customer support?
Yes. We offer multilingual support teams upon request, with coverage in English, Spanish, German, French, and more, depending on your customer base.
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How does pricing work?
We offer flexible pricing models — typically based on team size, coverage hours, and complexity of the services. Schedule a quick call and we’ll send you a tailored quote.
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Can I start with a small team and scale up later?
Yes! Many of our clients pilot with 1–3 agents and grow over time. We scale with your business — adding team members, languages, or functions as needed.
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How do I get started?
Just book a free discovery call or request a support audit. We’ll assess your needs and recommend a custom solution — no pressure, no fluff.
Is this for you?
Touch Support is built for businesses in Washington D.C. who:
- Are expanding too fast for their in-house team to handle the volume.
- Require 24/7 support without the headache of staffing three separate shifts.
- Struggle with variable QA scores across support interactions and channels.
- Require multi-language coverage but don't want to hire native agents for each language.
- Need to lower CX overhead without losing control.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
