Top-Rated Customer Service for Insurance companies in Dallas
Get an 24/7 embedded CX team that feels like a part of your Dallas team.
The strategy call is totally free of charge, no strings attached.
Our Stats
OUR PROVEN RESULTS
Our dedicated support teams aim to drive excellence for each of our insurance clients.
Here are some key metrics we consistently hit day-in and day-out:
90%
Resolved on the first contact
92.7%
Avg. CSAT across channels
26.5k
Volume Capability
Our Edge
The Reasons Insurance Businesses in Dallas choose
Touch Support for CX Outsourcing
Up and Running in 7 Days or Less
Our onboarding procedures are so tight, we get most clients go live within just a week.
Multilingual. Multichannel. 24/7.
Serve your insurance clients in Dallas and beyond 24/7, in their language, & on their preferred channel.
We Use Your Tools, Your Tone, Your Playbooks
Our agents work natively within your helpdesk, following your playbooks.
Full Visibility
Get Transparent dashboards, live quality audits, and analytics that actually means something.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality Support
How We Support You
Channel Support
- Email Support + Ticket Management
- Proactive Chat
- Voice
- Social Monitoring
Our Helpdesk Expertise
- Zendesk, Freshdesk
- Intercom, Gorgias
- Kustomer, Salesforce
- HubSpot, Help Scout & Many Others
Data We Provide
- CSAT, NPS, SLA
- Average Handle Time (AHT)
- First Reply Time (FRT)
- QA Audits, Escalation Rates
Let's Talk
Ready for better CX?
Request a meeting with a CX outsourcing expert now.
Your free audit, consultation, & quotes are totally free of charge, no strings attached.
FAQ
Frequently Asked Questions
Everything you need to know about our services.
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What services does TouchSupport provide?
We provide outsourced teams for Customer Experience (CX), IT support, and Financial Operations — including helpdesk services, system monitoring, accounts payable/receivable, and financial reporting.
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How quickly can you launch a support team for us?
Most teams are fully onboarded within 7 days. We use a proven, SOP-driven process to go from kickoff to live support in a week — with zero disruption to your operations.
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Is outsourcing support safe and secure?
Yes. We operate under strict data privacy, access control, and confidentiality protocols. Our agents work in secured environments, and we adapt to your preferred compliance requirements (GDPR, SOC 2, etc.).
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Will your team use our tools and systems?
Absolutely. Our teams are trained to work inside your current platforms — whether it’s Zendesk, Freshdesk, Microsoft 365, NetSuite, QuickBooks, or others. We act as an embedded extension of your business.
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What industries do you specialize in?
We support businesses in SaaS, E-Commerce, Healthcare, IT Services, Hosting, and Financial Services. If your business has customers or systems that need support — we’re a match.
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Can you provide multilingual customer support?
Yes. We offer multilingual support teams upon request, with coverage in English, Spanish, German, French, and more, depending on your customer base.
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How does pricing work?
We offer flexible pricing models — typically based on team size, coverage hours, and complexity of the services. Schedule a quick call and we’ll send you a tailored quote.
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Can I start with a small team and scale up later?
Yes! Many of our clients pilot with 1–3 agents and grow over time. We scale with your business — adding team members, languages, or functions as needed.
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How do I get started?
Just book a free discovery call or request a support audit. We’ll assess your needs and recommend a custom solution — no pressure, no fluff.
Is Touch Support a Good Fit for You?
Touch Support excels with insurance companies who:
- Are expanding too fast for their internal team to handle the volume.
- Require round-the-clock support without the headache of staffing 3 shifts.
- Struggle with inconsistent quality across tickets or agents.
- Want multilingual coverage but cannot hire native speakers for each language.
- Need to lower customer service spending while keeping visibility.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
