Expert Customer Support for IT service provider companies in Arizona
Deploy an 24/7 integrated CX workforce which operates just like a part of your Arizona team.
This audit and consultation are totally free of charge, with no obligation.
Our Stats
KEY METRICS WE LOVE
Our customer support experts strive to achieve excellence for each of our it service provider clients.
Here's a look at some key metrics we have been able to hit for our clients:
90%
Resolved on the first contact
92.7%
Avg. CSAT across channels
26.5k
Volume Capability
Our Edge
The Reasons IT service provider Companies in Arizona select
Touch Support for Their Customer Support
Go Live within 7 Days
Our onboarding SOPs is so tight, most partners are fully operational in under 7 days.
Global, 24/7, Omnichannel Coverage
Meet your it service provider clients in Arizona and beyond across all time zones, in their language, & on the platform they prefer.
Your Tone, Your Tools, Your KPIs
Our team work natively within your CRM, using your SOPs.
No Secrets, Just Results
Get Transparent reports, live QA scores, and reporting that drives improvement.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality Support
Our Core Service Coverage
Channel Support
- Email + Ticket Management
- Chat Support
- Voice
- Social Support
Your Helpdesk Platforms
- Freshdesk, Zendesk
- Intercom, Gorgias
- Kustomer, Salesforce
- Help Scout, HubSpot & Many Others
Metrics We Improve
- CSAT, NPS, SLA
- Average Handle Time (AHT)
- First Reply Time (FRT)
- Escalation Rates, QA Scores
Let's Talk
Ready to improve your CX?
Book a meeting with a it service provider support specialist today.
Our free audit, consultation, & quotes are totally free of charge, no obligation.
FAQ
Frequently Asked Questions
Everything you need to know about our services.
-
What services does TouchSupport provide?
We provide outsourced teams for Customer Experience (CX), IT support, and Financial Operations — including helpdesk services, system monitoring, accounts payable/receivable, and financial reporting.
-
How quickly can you launch a support team for us?
Most teams are fully onboarded within 7 days. We use a proven, SOP-driven process to go from kickoff to live support in a week — with zero disruption to your operations.
-
Is outsourcing support safe and secure?
Yes. We operate under strict data privacy, access control, and confidentiality protocols. Our agents work in secured environments, and we adapt to your preferred compliance requirements (GDPR, SOC 2, etc.).
-
Will your team use our tools and systems?
Absolutely. Our teams are trained to work inside your current platforms — whether it’s Zendesk, Freshdesk, Microsoft 365, NetSuite, QuickBooks, or others. We act as an embedded extension of your business.
-
What industries do you specialize in?
We support businesses in SaaS, E-Commerce, Healthcare, IT Services, Hosting, and Financial Services. If your business has customers or systems that need support — we’re a match.
-
Can you provide multilingual customer support?
Yes. We offer multilingual support teams upon request, with coverage in English, Spanish, German, French, and more, depending on your customer base.
-
How does pricing work?
We offer flexible pricing models — typically based on team size, coverage hours, and complexity of the services. Schedule a quick call and we’ll send you a tailored quote.
-
Can I start with a small team and scale up later?
Yes! Many of our clients pilot with 1–3 agents and grow over time. We scale with your business — adding team members, languages, or functions as needed.
-
How do I get started?
Just book a free discovery call or request a support audit. We’ll assess your needs and recommend a custom solution — no pressure, no fluff.
Is Touch Support a Good Fit for Your IT service provider Business?
Touch Support is the perfect fit for businesses in Arizona who:
- Are scaling rapidly for their in-house team to keep up.
- Need round-the-clock support without the headache of staffing three separate shifts.
- Struggle with variable QA scores between agents or agents.
- Require multilingual coverage but cannot hire natively in-house.
- Want to reduce support spending without losing control.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
