Premium Customer Support for IT service provider companies in Arizona
Get a 24/7 embedded CX team that acts just like an extension of your Arizona team.
This initial audit is totally at no cost, with no obligation.
Our Stats
KEY METRICS WE LOVE
Our support teams work hard to drive outstanding results for each of our it service provider clients in Arizona and beyond.
Here are a few key metrics we consistently maintain day-in and day-out:
90%
Resolved on the first contact
92.7%
Avg. CSAT across channels
26.5k
Volume Capability
Our Edge
The Reasons IT service provider Businesses in Arizona trust
Touch Support for CX
Go Live in 7 Days or Less
We've got implementation process is so tight, most clients are up and running in under 7 days.
Global, 24/7, Omnichannel Coverage
Support your it service provider customers in Arizona and beyond across all time zones, in their language, and on the channel they choose.
Your Brand, Your Tech, Your Goals
Our specialists embed directly inside your CRM, using your brand standards.
You See What We See
Access to transparent reports, real-time QA scores, and analytics your team in Arizona can act on.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality Support
What We Handle for You
Channel Coverage
- Email & Ticketing
- Chat Support
- Voice
- Social Monitoring
Your Helpdesk Platforms
- Zendesk, Freshdesk
- Intercom, Gorgias
- Salesforce, Kustomer
- Help Scout, HubSpot and Many Others
KPIs We Track
- NPS, SLA, CSAT
- Avg. Handle Time (AHT)
- First Response Time (FRT)
- QA Audits, Escalation Rates
Let's Talk
Need expert CX in Arizona?
Schedule a consultation with one of our CX experts now.
Your free audit, consultation, & quotes are totally at no cost, no strings attached.
FAQ
Frequently Asked Questions
Everything you need to know about our services.
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What services does TouchSupport provide?
We provide outsourced teams for Customer Experience (CX), IT support, and Financial Operations — including helpdesk services, system monitoring, accounts payable/receivable, and financial reporting.
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How quickly can you launch a support team for us?
Most teams are fully onboarded within 7 days. We use a proven, SOP-driven process to go from kickoff to live support in a week — with zero disruption to your operations.
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Is outsourcing support safe and secure?
Yes. We operate under strict data privacy, access control, and confidentiality protocols. Our agents work in secured environments, and we adapt to your preferred compliance requirements (GDPR, SOC 2, etc.).
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Will your team use our tools and systems?
Absolutely. Our teams are trained to work inside your current platforms — whether it’s Zendesk, Freshdesk, Microsoft 365, NetSuite, QuickBooks, or others. We act as an embedded extension of your business.
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What industries do you specialize in?
We support businesses in SaaS, E-Commerce, Healthcare, IT Services, Hosting, and Financial Services. If your business has customers or systems that need support — we’re a match.
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Can you provide multilingual customer support?
Yes. We offer multilingual support teams upon request, with coverage in English, Spanish, German, French, and more, depending on your customer base.
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How does pricing work?
We offer flexible pricing models — typically based on team size, coverage hours, and complexity of the services. Schedule a quick call and we’ll send you a tailored quote.
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Can I start with a small team and scale up later?
Yes! Many of our clients pilot with 1–3 agents and grow over time. We scale with your business — adding team members, languages, or functions as needed.
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How do I get started?
Just book a free discovery call or request a support audit. We’ll assess your needs and recommend a custom solution — no pressure, no fluff.
Is Touch Support a Good Fit for Your IT service provider Business?
Touch Support is built for companies who:
- Are growing rapidly for their in-house team to handle the volume.
- Want always-on support without the cost of staffing 3 shifts.
- Struggle with inconsistent quality across agents or agents.
- Need multilingual coverage but can't hire native speakers in-house.
- Need to cut support spending without losing quality.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
