Expert Customer Service for IT service provider companies in Alaska
Deploy a 24/7 embedded CX workforce that feels like a part of your Alaska team.
This audit and consultation are 100% at no cost, with no obligation.
Our Stats
OUR PROVEN RESULTS
Our dedicated CX specialists strive to deliver outstanding results for all of our it service provider partners in Alaska and beyond.
Here's a look at some key metrics we are proud to maintain day-in and day-out:
90%
Resolved on the first contact
92.7%
Avg. CSAT across channels
26.5k
Volume Capability
Our Edge
The Reasons IT service provider Companies in Alaska trust
Touch Support for Customer Experience
Up and Running within 7 Days
Our implementation process is so refined, we get most clients are fully operational in 7 days or less.
Global, 24/7, Omnichannel Coverage
Support your it service provider clients in Alaska and beyond across all time zones, in their language, and on the channel they choose.
Your Brand, Your Tech, Your Goals
Our team embed natively inside your helpdesk, mastering your brand standards.
Full Visibility
Access to transparent reports, live QA scores, and analytics that drives improvement.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality Support
How We Cover Your CX
Full Channel Coverage
- Email + Ticket Management
- Live Chat
- Phone Support
- Community Monitoring
Platforms We Support
- Zendesk, Freshdesk
- Gorgias, Intercom
- Kustomer, Salesforce
- Help Scout, HubSpot and Many Others
Key Metrics We Track
- SLA, CSAT, NPS
- Average Handle Time (AHT)
- First Response Time (FRT)
- Escalation Rates, QA Scores
Let's Talk
Ready for better CX?
Schedule a call with a it service provider support specialist now.
Our strategy calls and quotes are 100% at no cost, no strings attached.
FAQ
Frequently Asked Questions
Everything you need to know about our services.
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What services does TouchSupport provide?
We provide outsourced teams for Customer Experience (CX), IT support, and Financial Operations — including helpdesk services, system monitoring, accounts payable/receivable, and financial reporting.
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How quickly can you launch a support team for us?
Most teams are fully onboarded within 7 days. We use a proven, SOP-driven process to go from kickoff to live support in a week — with zero disruption to your operations.
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Is outsourcing support safe and secure?
Yes. We operate under strict data privacy, access control, and confidentiality protocols. Our agents work in secured environments, and we adapt to your preferred compliance requirements (GDPR, SOC 2, etc.).
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Will your team use our tools and systems?
Absolutely. Our teams are trained to work inside your current platforms — whether it’s Zendesk, Freshdesk, Microsoft 365, NetSuite, QuickBooks, or others. We act as an embedded extension of your business.
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What industries do you specialize in?
We support businesses in SaaS, E-Commerce, Healthcare, IT Services, Hosting, and Financial Services. If your business has customers or systems that need support — we’re a match.
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Can you provide multilingual customer support?
Yes. We offer multilingual support teams upon request, with coverage in English, Spanish, German, French, and more, depending on your customer base.
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How does pricing work?
We offer flexible pricing models — typically based on team size, coverage hours, and complexity of the services. Schedule a quick call and we’ll send you a tailored quote.
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Can I start with a small team and scale up later?
Yes! Many of our clients pilot with 1–3 agents and grow over time. We scale with your business — adding team members, languages, or functions as needed.
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How do I get started?
Just book a free discovery call or request a support audit. We’ll assess your needs and recommend a custom solution — no pressure, no fluff.
Is Touch Support a Good Fit for You?
Touch Support is built for businesses in Alaska who:
- Are growing too fast for their in-house team to keep up.
- Need 24/7 support without managing three internal shifts.
- Have variable quality across agents or channels.
- Require multi-language coverage but find it {hard|difficult} to hire natively for each language.
- Want to lower customer service overhead without losing control.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
