Premium Customer Service for IT service provider companies in Alabama
Build a 24/7 embedded CX workforce that operates just like a part of your Alabama office.
The audit and consultation are 100% free, with no obligation.
Our Stats
DATA THAT DRIVES US
Our CX specialists aim to achieve real-world success for all of our it service provider partners in Alabama and beyond.
Here's a look at a few key metrics we consistently hit for our clients:
90%
Resolved on the first contact
92.7%
Avg. CSAT across channels
26.5k
Volume Capability
Our Edge
Why IT service provider Companies in Alabama prefer
Touch Support for CX
Up and Running in 7 Days or Less
We've developed implementation playbook are so streamlined, most partners are up and running in 7 days or less.
Global, 24/7, Omnichannel Coverage
Serve your it service provider customers in Alabama and beyond 24/7, in the language they speak, and on the platform they prefer.
We Use Your Tools, Your Tone, Your Playbooks
Our specialists work natively inside your CRM, following your brand voice.
Full Visibility
Access to live reports, live QA scores, and analytics that truly makes sense.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality Support
What We Handle for You
Full Channel Support
- Email Support + Ticket Management
- Live Chat
- Inbound Voice
- Community Monitoring
Systems We Support
- Freshdesk, Zendesk
- Gorgias, Intercom
- Kustomer, Salesforce
- HubSpot, Help Scout & Many Others
KPIs We Focus On
- CSAT, NPS, SLA
- Avg. Handle Time (AHT)
- First Response Time (FRT)
- Escalation Rates, QA Scores
Let's Talk
Ready for truly better CX?
Book a call with a CX outsourcing expert now.
Our strategy calls and implementation plans are totally free, no commitment required.
FAQ
Frequently Asked Questions
Everything you need to know about our services.
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What services does TouchSupport provide?
We provide outsourced teams for Customer Experience (CX), IT support, and Financial Operations — including helpdesk services, system monitoring, accounts payable/receivable, and financial reporting.
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How quickly can you launch a support team for us?
Most teams are fully onboarded within 7 days. We use a proven, SOP-driven process to go from kickoff to live support in a week — with zero disruption to your operations.
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Is outsourcing support safe and secure?
Yes. We operate under strict data privacy, access control, and confidentiality protocols. Our agents work in secured environments, and we adapt to your preferred compliance requirements (GDPR, SOC 2, etc.).
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Will your team use our tools and systems?
Absolutely. Our teams are trained to work inside your current platforms — whether it’s Zendesk, Freshdesk, Microsoft 365, NetSuite, QuickBooks, or others. We act as an embedded extension of your business.
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What industries do you specialize in?
We support businesses in SaaS, E-Commerce, Healthcare, IT Services, Hosting, and Financial Services. If your business has customers or systems that need support — we’re a match.
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Can you provide multilingual customer support?
Yes. We offer multilingual support teams upon request, with coverage in English, Spanish, German, French, and more, depending on your customer base.
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How does pricing work?
We offer flexible pricing models — typically based on team size, coverage hours, and complexity of the services. Schedule a quick call and we’ll send you a tailored quote.
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Can I start with a small team and scale up later?
Yes! Many of our clients pilot with 1–3 agents and grow over time. We scale with your business — adding team members, languages, or functions as needed.
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How do I get started?
Just book a free discovery call or request a support audit. We’ll assess your needs and recommend a custom solution — no pressure, no fluff.
Who Is This For?
Touch Support excels with companies who:
- Are expanding too fast for their internal team to keep up.
- Require always-on support without managing 3 shifts.
- Struggle with uneven quality between support interactions or agents.
- Need multilingual coverage but don't want to hire native speakers for each language.
- Want to cut CX overhead without sacrificing control.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
