Top-Rated Customer Service for IT service provider companies in Columbus
Build an 24/7 embedded CX workforce which feels just like a part of your Columbus team.
This audit & consultation are entirely free of charge, no commitment required.
Our Stats
DATA THAT DRIVES US
Our dedicated support teams work hard to achieve real-world success for all of our it service provider clients.
Here are some key KPIs we have been able to achieve for our clients:
90%
Resolved on the first contact
92.7%
Avg. CSAT across channels
26.5k
Volume Capability
Our Edge
Why IT service provider Companies in Columbus select
Touch Support for CX Outsourcing
Go Live in 7 Days or Less
We've developed onboarding procedures is so streamlined, we get most clients go live in 7 days or less.
24/7 Omnichannel & Multilingual Support
Serve your it service provider customers in Columbus and beyond 24/7, in their language, and on their preferred channel.
Your Brand, Your Tech, Your Goals
Our agents embed directly inside your helpdesk, mastering your brand standards.
No Secrets, Just Results
Access to live reports, live QA scores, and reporting that actually means something.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality Support
How We Support You
Full Channel Support
- Email Support & Ticketing
- Live Chat
- Phone Support
- Social Monitoring
Our Helpdesk Platforms
- Freshdesk, Zendesk
- Gorgias, Intercom
- Salesforce, Kustomer
- Help Scout, HubSpot & More
Metrics We Measure
- SLA, CSAT, NPS
- Avg. Handle Time (AHT)
- First Response Time (FRT)
- Escalation Rates, QA Scores
Let's Talk
Ready to elevate your CX?
Book a consultation with one of our CX experts today.
Our strategy calls and quotes are completely free of charge, no commitment required.
FAQ
Frequently Asked Questions
Everything you need to know about our services.
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What services does TouchSupport provide?
We provide outsourced teams for Customer Experience (CX), IT support, and Financial Operations — including helpdesk services, system monitoring, accounts payable/receivable, and financial reporting.
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How quickly can you launch a support team for us?
Most teams are fully onboarded within 7 days. We use a proven, SOP-driven process to go from kickoff to live support in a week — with zero disruption to your operations.
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Is outsourcing support safe and secure?
Yes. We operate under strict data privacy, access control, and confidentiality protocols. Our agents work in secured environments, and we adapt to your preferred compliance requirements (GDPR, SOC 2, etc.).
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Will your team use our tools and systems?
Absolutely. Our teams are trained to work inside your current platforms — whether it’s Zendesk, Freshdesk, Microsoft 365, NetSuite, QuickBooks, or others. We act as an embedded extension of your business.
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What industries do you specialize in?
We support businesses in SaaS, E-Commerce, Healthcare, IT Services, Hosting, and Financial Services. If your business has customers or systems that need support — we’re a match.
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Can you provide multilingual customer support?
Yes. We offer multilingual support teams upon request, with coverage in English, Spanish, German, French, and more, depending on your customer base.
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How does pricing work?
We offer flexible pricing models — typically based on team size, coverage hours, and complexity of the services. Schedule a quick call and we’ll send you a tailored quote.
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Can I start with a small team and scale up later?
Yes! Many of our clients pilot with 1–3 agents and grow over time. We scale with your business — adding team members, languages, or functions as needed.
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How do I get started?
Just book a free discovery call or request a support audit. We’ll assess your needs and recommend a custom solution — no pressure, no fluff.
Who Is This For?
Touch Support is designed for businesses in Columbus who:
- Are scaling too fast for their in-house team to keep up.
- Need round-the-clock support without the cost of staffing 3 shifts.
- Struggle with variable QA scores between agents or channels.
- Require multi-language coverage but don't want to hire native speakers in-house.
- Need to reduce support costs while maintaining control.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
