Premium Customer Service for IT service provider companies in Atlanta
Get a 24/7 embedded CX team which feels just like a part of your Atlanta office.
The initial audit is 100% free of charge, no commitment required.
Our Stats
DATA THAT DRIVES US
Our support teams aim to deliver outstanding results for all of our it service provider clients.
Here's a look at some key benchmarks we are proud to achieve day-in and day-out:
90%
Resolved on the first contact
92.7%
Avg. CSAT across channels
26.5k
Volume Capability
Our Edge
The Reasons IT service provider Businesses in Atlanta select
Touch Support for CX
Up and Running in 7 Days or Less
Our implementation process is so refined, most clients are up and running within just a week.
Multilingual. Multichannel. 24/7.
Serve your it service provider clients in Atlanta and beyond across all time zones, in their language, & on their preferred channel.
Your Tone, Your Tools, Your KPIs
Our specialists embed directly inside your helpdesk, following your brand voice.
Full Visibility
Access to live reports, live quality audits, and reporting that drives improvement.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality Support
How We Support You
Full Channel Coverage
- Email & Ticketing
- Proactive Chat
- Phone Support
- Social Media Support
Platforms We Know
- Zendesk, Freshdesk
- Gorgias, Intercom
- Kustomer, Salesforce
- Help Scout, HubSpot & Many Others
Data We Track
- CSAT, NPS, SLA
- Average Handle Time (AHT)
- First Reply Time (FRT)
- QA Audits, Escalation Rates
Let's Talk
Need expert CX in Atlanta?
Request a meeting with one of our CX experts now.
Our audits, consultations, and implementation plans are completely at no cost, no commitment required.
FAQ
Frequently Asked Questions
Everything you need to know about our services.
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What services does TouchSupport provide?
We provide outsourced teams for Customer Experience (CX), IT support, and Financial Operations — including helpdesk services, system monitoring, accounts payable/receivable, and financial reporting.
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How quickly can you launch a support team for us?
Most teams are fully onboarded within 7 days. We use a proven, SOP-driven process to go from kickoff to live support in a week — with zero disruption to your operations.
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Is outsourcing support safe and secure?
Yes. We operate under strict data privacy, access control, and confidentiality protocols. Our agents work in secured environments, and we adapt to your preferred compliance requirements (GDPR, SOC 2, etc.).
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Will your team use our tools and systems?
Absolutely. Our teams are trained to work inside your current platforms — whether it’s Zendesk, Freshdesk, Microsoft 365, NetSuite, QuickBooks, or others. We act as an embedded extension of your business.
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What industries do you specialize in?
We support businesses in SaaS, E-Commerce, Healthcare, IT Services, Hosting, and Financial Services. If your business has customers or systems that need support — we’re a match.
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Can you provide multilingual customer support?
Yes. We offer multilingual support teams upon request, with coverage in English, Spanish, German, French, and more, depending on your customer base.
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How does pricing work?
We offer flexible pricing models — typically based on team size, coverage hours, and complexity of the services. Schedule a quick call and we’ll send you a tailored quote.
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Can I start with a small team and scale up later?
Yes! Many of our clients pilot with 1–3 agents and grow over time. We scale with your business — adding team members, languages, or functions as needed.
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How do I get started?
Just book a free discovery call or request a support audit. We’ll assess your needs and recommend a custom solution — no pressure, no fluff.
Is Touch Support a Good Fit for Your IT service provider Business?
Touch Support is built for companies who:
- Are expanding rapidly for their in-house team to handle the volume.
- Require always-on support without the headache of staffing 3 shifts.
- Struggle with inconsistent QA scores between tickets and channels.
- Need multilingual coverage but find it {hard|difficult} to hire native speakers for each language.
- Need to cut customer service spending without losing quality.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
