Expert Customer Service for IT service provider companies in Washington D.C.
Build a 24/7 integrated CX workforce that feels just like a part of your Washington D.C. office.
This audit and consultation are 100% at no cost, no strings attached.
Our Stats
DATA THAT DRIVES US
Our CX specialists strive to drive outstanding results for all of our it service provider clients.
Here's a look at some key benchmarks we consistently achieve for our clients:
90%
Resolved on the first contact
92.7%
Avg. CSAT across channels
26.5k
Volume Capability
Our Edge
The Reasons IT service provider Businesses in Washington D.C. prefer
Touch Support for Customer Experience
Go Live within 7 Days
Our onboarding SOPs are so streamlined, we get most partners are fully operational in 7 days or less.
Multilingual. Multichannel. 24/7.
Support your it service provider customers in Washington D.C. and beyond 24/7, in their language, and on the channel they choose.
We Use Your Tools, Your Tone, Your Playbooks
Our specialists operate natively inside your CRM, using your macros.
You See What We See
Receive Live reports, real-time QA scores, and reporting that actually means something.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality Support
How We Support You
Full Channel Coverage
- Email & Ticket Management
- Proactive Chat
- Voice
- Community Monitoring
Your Helpdesk Expertise
- Zendesk, Freshdesk
- Gorgias, Intercom
- Kustomer, Salesforce
- Help Scout, HubSpot & More
Metrics We Track
- NPS, SLA, CSAT
- Avg. Handle Time (AHT)
- First Response Time (FRT)
- QA Audits, Escalation Rates
Let's Talk
Need world-class CX in Washington D.C.?
Book a consultation with a it service provider support specialist now.
Our free audit, consultation, & quotes are 100% free of charge, no obligation.
FAQ
Frequently Asked Questions
Everything you need to know about our services.
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What services does TouchSupport provide?
We provide outsourced teams for Customer Experience (CX), IT support, and Financial Operations — including helpdesk services, system monitoring, accounts payable/receivable, and financial reporting.
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How quickly can you launch a support team for us?
Most teams are fully onboarded within 7 days. We use a proven, SOP-driven process to go from kickoff to live support in a week — with zero disruption to your operations.
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Is outsourcing support safe and secure?
Yes. We operate under strict data privacy, access control, and confidentiality protocols. Our agents work in secured environments, and we adapt to your preferred compliance requirements (GDPR, SOC 2, etc.).
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Will your team use our tools and systems?
Absolutely. Our teams are trained to work inside your current platforms — whether it’s Zendesk, Freshdesk, Microsoft 365, NetSuite, QuickBooks, or others. We act as an embedded extension of your business.
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What industries do you specialize in?
We support businesses in SaaS, E-Commerce, Healthcare, IT Services, Hosting, and Financial Services. If your business has customers or systems that need support — we’re a match.
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Can you provide multilingual customer support?
Yes. We offer multilingual support teams upon request, with coverage in English, Spanish, German, French, and more, depending on your customer base.
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How does pricing work?
We offer flexible pricing models — typically based on team size, coverage hours, and complexity of the services. Schedule a quick call and we’ll send you a tailored quote.
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Can I start with a small team and scale up later?
Yes! Many of our clients pilot with 1–3 agents and grow over time. We scale with your business — adding team members, languages, or functions as needed.
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How do I get started?
Just book a free discovery call or request a support audit. We’ll assess your needs and recommend a custom solution — no pressure, no fluff.
Is this for you?
Touch Support is the perfect fit for it service provider companies that:
- Are scaling so quickly for their internal team to handle the volume.
- Require round-the-clock support without staffing 3 shifts.
- Have inconsistent QA scores across tickets and agents.
- Require multilingual coverage but can't hire natively in-house.
- Need to lower CX costs while maintaining control.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
