Premium Customer Service for IT service provider companies in Dallas
Get an 24/7 embedded CX team that acts like an extension of your Dallas office.
The strategy call is totally free, no strings attached.
Our Stats
KEY METRICS WE TRACK
Our dedicated support teams work hard to drive outstanding results for all of our it service provider clients in Dallas and beyond.
Here are a few key benchmarks we are proud to hit for our clients:
90%
Resolved on the first contact
92.7%
Avg. CSAT across channels
26.5k
Volume Capability
Our Edge
Why IT service provider Businesses in Dallas prefer
Touch Support for CX Outsourcing
Up and Running in Under a Week
We've developed implementation playbook are so refined, we get most clients go live in under 7 days.
24/7 Omnichannel & Multilingual Support
Serve your it service provider clients in Dallas and beyond 24/7, in their language, and on the channel they choose.
Your Brand, Your Tech, Your Goals
Our team work directly within your CRM, following your brand voice.
No Secrets, Just Results
Receive Live reports, real-time quality audits, and analytics your team in Dallas can act on.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality Support
Our Core Service Offerings
Channel Support
- Email & Ticket Management
- Live Chat
- Phone Support
- Community Monitoring
Platforms We Know
- Zendesk, Freshdesk
- Gorgias, Intercom
- Salesforce, Kustomer
- Help Scout, HubSpot & More
KPIs We Track
- SLA, CSAT, NPS
- Avg. Handle Time (AHT)
- First Reply Time (FRT)
- QA Audits, Escalation Rates
Let's Talk
Need world-class CX in Dallas?
Request a meeting with one of our CX experts today.
Your audits, consultations, and quotes are 100% at no cost, no commitment required.
FAQ
Frequently Asked Questions
Everything you need to know about our services.
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What services does TouchSupport provide?
We provide outsourced teams for Customer Experience (CX), IT support, and Financial Operations — including helpdesk services, system monitoring, accounts payable/receivable, and financial reporting.
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How quickly can you launch a support team for us?
Most teams are fully onboarded within 7 days. We use a proven, SOP-driven process to go from kickoff to live support in a week — with zero disruption to your operations.
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Is outsourcing support safe and secure?
Yes. We operate under strict data privacy, access control, and confidentiality protocols. Our agents work in secured environments, and we adapt to your preferred compliance requirements (GDPR, SOC 2, etc.).
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Will your team use our tools and systems?
Absolutely. Our teams are trained to work inside your current platforms — whether it’s Zendesk, Freshdesk, Microsoft 365, NetSuite, QuickBooks, or others. We act as an embedded extension of your business.
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What industries do you specialize in?
We support businesses in SaaS, E-Commerce, Healthcare, IT Services, Hosting, and Financial Services. If your business has customers or systems that need support — we’re a match.
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Can you provide multilingual customer support?
Yes. We offer multilingual support teams upon request, with coverage in English, Spanish, German, French, and more, depending on your customer base.
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How does pricing work?
We offer flexible pricing models — typically based on team size, coverage hours, and complexity of the services. Schedule a quick call and we’ll send you a tailored quote.
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Can I start with a small team and scale up later?
Yes! Many of our clients pilot with 1–3 agents and grow over time. We scale with your business — adding team members, languages, or functions as needed.
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How do I get started?
Just book a free discovery call or request a support audit. We’ll assess your needs and recommend a custom solution — no pressure, no fluff.
Who Is Our Service For?
Touch Support is designed for businesses in Dallas that:
- Are scaling so quickly for their in-house team to keep up.
- Require 24/7 support without the cost of staffing 3 shifts.
- Struggle with uneven quality between support interactions or agents.
- Require multi-language coverage but find it {hard|difficult} to hire native speakers in-house.
- Need to lower support spending while maintaining control.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
