Expert Customer Service for IT service provider companies in Colorado
Build a 24/7 embedded CX workforce which acts just like a part of your Colorado office.
The audit and consultation are 100% at no cost, no strings attached.
Our Stats
DATA THAT DRIVES US
Our dedicated support teams work hard to drive excellence for each of our it service provider partners.
Here are a few key KPIs we have been able to achieve day-in and day-out:
90%
Resolved on the first contact
92.7%
Avg. CSAT across channels
26.5k
Volume Capability
Our Edge
Why IT service provider Companies in Colorado choose
Touch Support for CX Outsourcing
Go Live in 7 Days or Less
We've developed implementation process are so tight, we get most clients are up and running in 7 days or less.
24/7 Omnichannel & Multilingual Support
Meet your it service provider customers in Colorado and beyond 24/7, in their language, & on the platform they prefer.
Your Tone, Your Tools, Your KPIs
Our team work directly inside your CRM, using your macros.
Complete Transparency
Receive Live dashboards, real-time quality audits, and reporting that truly makes sense.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality Support
Our Core Service Coverage
Channel Support
- Email Support & Ticket Management
- Proactive Chat
- Inbound Voice
- Community Monitoring
Systems We Know
- Zendesk, Freshdesk
- Intercom, Gorgias
- Salesforce, Kustomer
- HubSpot, Help Scout & More
Metrics We Improve
- SLA, CSAT, NPS
- Average Handle Time (AHT)
- First Response Time (FRT)
- QA Audits, Escalation Rates
Let's Talk
Ready for truly better CX?
Schedule a call with a it service provider support specialist today.
Your audits, consultations, and implementation plans are entirely free of charge, no commitment required.
FAQ
Frequently Asked Questions
Everything you need to know about our services.
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What services does TouchSupport provide?
We provide outsourced teams for Customer Experience (CX), IT support, and Financial Operations — including helpdesk services, system monitoring, accounts payable/receivable, and financial reporting.
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How quickly can you launch a support team for us?
Most teams are fully onboarded within 7 days. We use a proven, SOP-driven process to go from kickoff to live support in a week — with zero disruption to your operations.
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Is outsourcing support safe and secure?
Yes. We operate under strict data privacy, access control, and confidentiality protocols. Our agents work in secured environments, and we adapt to your preferred compliance requirements (GDPR, SOC 2, etc.).
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Will your team use our tools and systems?
Absolutely. Our teams are trained to work inside your current platforms — whether it’s Zendesk, Freshdesk, Microsoft 365, NetSuite, QuickBooks, or others. We act as an embedded extension of your business.
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What industries do you specialize in?
We support businesses in SaaS, E-Commerce, Healthcare, IT Services, Hosting, and Financial Services. If your business has customers or systems that need support — we’re a match.
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Can you provide multilingual customer support?
Yes. We offer multilingual support teams upon request, with coverage in English, Spanish, German, French, and more, depending on your customer base.
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How does pricing work?
We offer flexible pricing models — typically based on team size, coverage hours, and complexity of the services. Schedule a quick call and we’ll send you a tailored quote.
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Can I start with a small team and scale up later?
Yes! Many of our clients pilot with 1–3 agents and grow over time. We scale with your business — adding team members, languages, or functions as needed.
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How do I get started?
Just book a free discovery call or request a support audit. We’ll assess your needs and recommend a custom solution — no pressure, no fluff.
Is it for you?
Touch Support excels with businesses in Colorado who:
- Are growing rapidly for their internal team to keep up.
- Need always-on support without staffing three separate shifts.
- Have uneven quality across support interactions and channels.
- Require multilingual coverage but cannot hire native agents for each language.
- Need to control support overhead while maintaining visibility.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
