Top-Rated Customer Support for IT service provider companies in Connecticut
Deploy an 24/7 embedded CX team that operates like an extension of your Connecticut team.
This free consultation is entirely at no cost.
Our Stats
KEY METRICS WE LOVE
Our customer support experts strive to achieve outstanding results for all of our it service provider clients in Connecticut and beyond.
Here are some key benchmarks we have been able to maintain day-in and day-out:
90%
Resolved on the first contact
92.7%
Avg. CSAT across channels
26.5k
Volume Capability
Our Edge
The Reasons IT service provider Companies in Connecticut choose
Touch Support for Customer Experience
Live within 7 Days
Our onboarding SOPs is so streamlined, we get most clients are up and running in under 7 days.
Multilingual. Multichannel. 24/7.
Meet your it service provider customers in Connecticut and beyond across all time zones, in the language they speak, & on the channel they choose.
We Use Your Tools, Your Tone, Your Playbooks
Our agents work natively within your helpdesk, using your SOPs.
Full Visibility
Receive Live reports, real-time quality audits, and reporting that truly makes sense.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality Support
Our Core Service Offerings
Channel Coverage
- Email Support & Ticketing
- Chat Support
- Inbound Voice
- Social Support
Tools We Master
- Zendesk, Freshdesk
- Gorgias, Intercom
- Kustomer, Salesforce
- Help Scout, HubSpot & More
KPIs We Focus On
- NPS, SLA, CSAT
- Avg. Handle Time (AHT)
- First Reply Time (FRT)
- Escalation Rates, QA Scores
Let's Talk
Ready to transform your customer support?
Request a call with a it service provider support specialist now.
Our free audit, consultation, & quotes are 100% free, no strings attached.
FAQ
Frequently Asked Questions
Everything you need to know about our services.
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What services does TouchSupport provide?
We provide outsourced teams for Customer Experience (CX), IT support, and Financial Operations — including helpdesk services, system monitoring, accounts payable/receivable, and financial reporting.
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How quickly can you launch a support team for us?
Most teams are fully onboarded within 7 days. We use a proven, SOP-driven process to go from kickoff to live support in a week — with zero disruption to your operations.
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Is outsourcing support safe and secure?
Yes. We operate under strict data privacy, access control, and confidentiality protocols. Our agents work in secured environments, and we adapt to your preferred compliance requirements (GDPR, SOC 2, etc.).
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Will your team use our tools and systems?
Absolutely. Our teams are trained to work inside your current platforms — whether it’s Zendesk, Freshdesk, Microsoft 365, NetSuite, QuickBooks, or others. We act as an embedded extension of your business.
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What industries do you specialize in?
We support businesses in SaaS, E-Commerce, Healthcare, IT Services, Hosting, and Financial Services. If your business has customers or systems that need support — we’re a match.
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Can you provide multilingual customer support?
Yes. We offer multilingual support teams upon request, with coverage in English, Spanish, German, French, and more, depending on your customer base.
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How does pricing work?
We offer flexible pricing models — typically based on team size, coverage hours, and complexity of the services. Schedule a quick call and we’ll send you a tailored quote.
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Can I start with a small team and scale up later?
Yes! Many of our clients pilot with 1–3 agents and grow over time. We scale with your business — adding team members, languages, or functions as needed.
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How do I get started?
Just book a free discovery call or request a support audit. We’ll assess your needs and recommend a custom solution — no pressure, no fluff.
Is this for you?
Touch Support is designed for businesses in Connecticut that:
- Are growing too fast for their internal team to keep up.
- Need round-the-clock support without the cost of staffing 3 shifts.
- Have uneven QA scores across tickets or channels.
- Want multi-language coverage but find it {hard|difficult} to hire natively in-house.
- Want to lower support costs without losing control.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
