Expert Customer Service for IT service provider companies in Hawaii
Build an 24/7 integrated CX team which feels just like an extension of your Hawaii office.
The strategy call is completely free, no commitment required.
Our Stats
DATA THAT DRIVES US
Our dedicated CX specialists aim to drive real-world success for all of our it service provider clients in Hawaii and beyond.
Here's a look at some key metrics we are proud to achieve for our clients:
90%
Resolved on the first contact
92.7%
Avg. CSAT across channels
26.5k
Volume Capability
Our Edge
The Reasons IT service provider Companies in Hawaii trust
Touch Support for Customer Experience
Up and Running within 7 Days
We've developed implementation process are so refined, most partners are fully operational in 7 days or less.
Multilingual. Multichannel. 24/7.
Meet your it service provider clients in Hawaii and beyond across all time zones, in their language, and on the channel they choose.
Your Tone, Your Tools, Your KPIs
Our team operate directly within your CRM, mastering your brand standards.
Full Visibility
Receive Live dashboards, live QA scores, and reporting that actually means something.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality Support
What We Handle for You
Channel Coverage
- Email + Ticket Management
- Chat Support
- Inbound Voice
- Social Support
Tools We Use
- Freshdesk, Zendesk
- Intercom, Gorgias
- Salesforce, Kustomer
- HubSpot, Help Scout and Many Others
KPIs We Focus On
- CSAT, NPS, SLA
- Average Handle Time (AHT)
- First Reply Time (FRT)
- Escalation Rates, QA Scores
Let's Talk
Need world-class CX in Hawaii?
Schedule a consultation with a it service provider support specialist now.
Your strategy calls and quotes are totally free, no strings attached.
FAQ
Frequently Asked Questions
Everything you need to know about our services.
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What services does TouchSupport provide?
We provide outsourced teams for Customer Experience (CX), IT support, and Financial Operations — including helpdesk services, system monitoring, accounts payable/receivable, and financial reporting.
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How quickly can you launch a support team for us?
Most teams are fully onboarded within 7 days. We use a proven, SOP-driven process to go from kickoff to live support in a week — with zero disruption to your operations.
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Is outsourcing support safe and secure?
Yes. We operate under strict data privacy, access control, and confidentiality protocols. Our agents work in secured environments, and we adapt to your preferred compliance requirements (GDPR, SOC 2, etc.).
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Will your team use our tools and systems?
Absolutely. Our teams are trained to work inside your current platforms — whether it’s Zendesk, Freshdesk, Microsoft 365, NetSuite, QuickBooks, or others. We act as an embedded extension of your business.
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What industries do you specialize in?
We support businesses in SaaS, E-Commerce, Healthcare, IT Services, Hosting, and Financial Services. If your business has customers or systems that need support — we’re a match.
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Can you provide multilingual customer support?
Yes. We offer multilingual support teams upon request, with coverage in English, Spanish, German, French, and more, depending on your customer base.
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How does pricing work?
We offer flexible pricing models — typically based on team size, coverage hours, and complexity of the services. Schedule a quick call and we’ll send you a tailored quote.
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Can I start with a small team and scale up later?
Yes! Many of our clients pilot with 1–3 agents and grow over time. We scale with your business — adding team members, languages, or functions as needed.
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How do I get started?
Just book a free discovery call or request a support audit. We’ll assess your needs and recommend a custom solution — no pressure, no fluff.
Is Touch Support a Good Fit for You?
Touch Support is the perfect fit for companies that:
- Are growing rapidly for their internal team to keep up.
- Want 24/7 support without staffing 3 shifts.
- Have inconsistent QA scores across tickets and agents.
- Require multi-language coverage but can't hire natively in-house.
- Want to reduce customer service overhead without sacrificing control.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
