Expert Customer Support for IT service provider companies in Hawaii
Build an 24/7 integrated CX team that feels like an extension of your Hawaii team.
Your initial audit is totally free of charge.
Our Stats
METRICS WE'RE PROUD OF!
Our support teams strive to deliver real-world success for all of our it service provider partners in Hawaii and beyond.
Here's a look at some key benchmarks we are proud to maintain for our clients:
90%
Resolved on the first contact
92.7%
Avg. CSAT across channels
26.5k
Volume Capability
Our Edge
Why IT service provider Companies in Hawaii trust
Touch Support for Customer Experience
Go Live in 7 Days or Less
We've developed onboarding procedures are so tight, we get most clients go live in 7 days or less.
24/7 Omnichannel & Multilingual Support
Support your it service provider customers in Hawaii and beyond 24/7, in the language they speak, and on the channel they choose.
Your Tone, Your Tools, Your KPIs
Our team operate natively within your CRM, using your SOPs.
You See What We See
Access to transparent dashboards, live QA scores, and reporting your team in Hawaii can act on.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality Support
How We Support You
Full Channel Support
- Email Support + Ticket Management
- Chat Support
- Inbound Voice
- Community Support
Platforms We Know
- Zendesk, Freshdesk
- Intercom, Gorgias
- Salesforce, Kustomer
- Help Scout, HubSpot and Many Others
Data We Provide
- SLA, CSAT, NPS
- Avg. Handle Time (AHT)
- First Reply Time (FRT)
- Escalation Rates, QA Scores
Let's Talk
Ready to improve your CX?
Schedule a consultation with one of our CX experts today.
Our free audit, consultation, & quotes are entirely at no cost, no commitment required.
FAQ
Frequently Asked Questions
Everything you need to know about our services.
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What services does TouchSupport provide?
We provide outsourced teams for Customer Experience (CX), IT support, and Financial Operations — including helpdesk services, system monitoring, accounts payable/receivable, and financial reporting.
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How quickly can you launch a support team for us?
Most teams are fully onboarded within 7 days. We use a proven, SOP-driven process to go from kickoff to live support in a week — with zero disruption to your operations.
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Is outsourcing support safe and secure?
Yes. We operate under strict data privacy, access control, and confidentiality protocols. Our agents work in secured environments, and we adapt to your preferred compliance requirements (GDPR, SOC 2, etc.).
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Will your team use our tools and systems?
Absolutely. Our teams are trained to work inside your current platforms — whether it’s Zendesk, Freshdesk, Microsoft 365, NetSuite, QuickBooks, or others. We act as an embedded extension of your business.
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What industries do you specialize in?
We support businesses in SaaS, E-Commerce, Healthcare, IT Services, Hosting, and Financial Services. If your business has customers or systems that need support — we’re a match.
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Can you provide multilingual customer support?
Yes. We offer multilingual support teams upon request, with coverage in English, Spanish, German, French, and more, depending on your customer base.
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How does pricing work?
We offer flexible pricing models — typically based on team size, coverage hours, and complexity of the services. Schedule a quick call and we’ll send you a tailored quote.
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Can I start with a small team and scale up later?
Yes! Many of our clients pilot with 1–3 agents and grow over time. We scale with your business — adding team members, languages, or functions as needed.
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How do I get started?
Just book a free discovery call or request a support audit. We’ll assess your needs and recommend a custom solution — no pressure, no fluff.
Is Touch Support a Good Fit for You?
Touch Support excels with companies who:
- Are expanding rapidly for their in-house team to keep up.
- Require 24/7 support without managing three internal shifts.
- Are seeing inconsistent quality across tickets and channels.
- Need multilingual coverage but don't want to hire natively for each language.
- Need to lower customer service overhead without sacrificing control.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
