Premium Customer Service for IT service provider companies in Idaho
Get a 24/7 integrated CX team that feels like an extension of your Idaho team.
The audit & consultation are 100% free of charge, no commitment required.
Our Stats
KEY METRICS WE LOVE
Our dedicated support teams aim to deliver excellence for all of our it service provider clients.
Here's a look at some key benchmarks we are proud to achieve day-in and day-out:
90%
Resolved on the first contact
92.7%
Avg. CSAT across channels
26.5k
Volume Capability
Our Edge
The Reasons IT service provider Businesses in Idaho trust
Touch Support for CX Outsourcing
Up and Running in 7 Days or Less
We've got onboarding procedures is so tight, we get most partners are fully operational in 7 days or less.
24/7 Omnichannel & Multilingual Support
Serve your it service provider customers in Idaho and beyond across all time zones, in their language, and on the channel they choose.
Your Tone, Your Tools, Your KPIs
Our team operate natively within your CRM, following your brand voice.
No Secrets, Just Results
Receive Live reports, real-time QA scores, and reporting that drives improvement.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality Support
Our Core Service Coverage
Full Channel Coverage
- Email + Ticketing
- Proactive Chat
- Phone Support
- Social Support
Platforms We Support
- Freshdesk, Zendesk
- Intercom, Gorgias
- Salesforce, Kustomer
- Help Scout, HubSpot and Many Others
Data We Track
- CSAT, NPS, SLA
- Average Handle Time (AHT)
- First Response Time (FRT)
- Escalation Rates, QA Scores
Let's Talk
Ready to transform your CX?
Request a consultation with a it service provider support specialist today.
Your strategy calls and implementation plans are totally at no cost, no commitment required.
FAQ
Frequently Asked Questions
Everything you need to know about our services.
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What services does TouchSupport provide?
We provide outsourced teams for Customer Experience (CX), IT support, and Financial Operations — including helpdesk services, system monitoring, accounts payable/receivable, and financial reporting.
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How quickly can you launch a support team for us?
Most teams are fully onboarded within 7 days. We use a proven, SOP-driven process to go from kickoff to live support in a week — with zero disruption to your operations.
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Is outsourcing support safe and secure?
Yes. We operate under strict data privacy, access control, and confidentiality protocols. Our agents work in secured environments, and we adapt to your preferred compliance requirements (GDPR, SOC 2, etc.).
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Will your team use our tools and systems?
Absolutely. Our teams are trained to work inside your current platforms — whether it’s Zendesk, Freshdesk, Microsoft 365, NetSuite, QuickBooks, or others. We act as an embedded extension of your business.
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What industries do you specialize in?
We support businesses in SaaS, E-Commerce, Healthcare, IT Services, Hosting, and Financial Services. If your business has customers or systems that need support — we’re a match.
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Can you provide multilingual customer support?
Yes. We offer multilingual support teams upon request, with coverage in English, Spanish, German, French, and more, depending on your customer base.
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How does pricing work?
We offer flexible pricing models — typically based on team size, coverage hours, and complexity of the services. Schedule a quick call and we’ll send you a tailored quote.
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Can I start with a small team and scale up later?
Yes! Many of our clients pilot with 1–3 agents and grow over time. We scale with your business — adding team members, languages, or functions as needed.
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How do I get started?
Just book a free discovery call or request a support audit. We’ll assess your needs and recommend a custom solution — no pressure, no fluff.
Who Is This For?
Touch Support excels with businesses in Idaho who:
- Are scaling so quickly for their in-house team to handle the volume.
- Want round-the-clock support without the cost of staffing 3 shifts.
- Struggle with uneven quality across support interactions and channels.
- Want multilingual coverage but don't want to hire natively in-house.
- Need to lower CX overhead while keeping quality.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
