Expert Customer Support for IT service provider companies in Illinois
Deploy an 24/7 embedded CX workforce which acts like an extension of your Illinois office.
The audit and consultation are totally free, no strings attached.
Our Stats
OUR PROVEN RESULTS
Our dedicated customer support experts aim to drive real-world success for each of our it service provider clients in Illinois and beyond.
Here are some key benchmarks we are proud to hit for our clients:
90%
Resolved on the first contact
92.7%
Avg. CSAT across channels
26.5k
Volume Capability
Our Edge
Why IT service provider Companies in Illinois prefer
Touch Support for Their Customer Support
Up and Running in 7 Days or Less
We've got implementation process are so refined, most partners go live in 7 days or less.
Global, 24/7, Omnichannel Coverage
Support your it service provider customers in Illinois and beyond across all time zones, in the language they speak, and on their preferred channel.
Your Brand, Your Tech, Your Goals
Our team work directly within your CRM, following your brand voice.
Complete Transparency
Get Transparent dashboards, live quality audits, and analytics that actually means something.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality Support
Our Core Service Offerings
Channel Support
- Email + Ticket Management
- Live Chat
- Phone Support
- Community Monitoring
Our Helpdesk Expertise
- Freshdesk, Zendesk
- Gorgias, Intercom
- Salesforce, Kustomer
- Help Scout, HubSpot and Many Others
Data We Provide
- CSAT, NPS, SLA
- Avg. Handle Time (AHT)
- First Response Time (FRT)
- Escalation Rates, QA Scores
Let's Talk
Need expert CX in Illinois?
Schedule a call with one of our CX experts now.
Your strategy calls and implementation plans are 100% at no cost, no commitment required.
FAQ
Frequently Asked Questions
Everything you need to know about our services.
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What services does TouchSupport provide?
We provide outsourced teams for Customer Experience (CX), IT support, and Financial Operations — including helpdesk services, system monitoring, accounts payable/receivable, and financial reporting.
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How quickly can you launch a support team for us?
Most teams are fully onboarded within 7 days. We use a proven, SOP-driven process to go from kickoff to live support in a week — with zero disruption to your operations.
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Is outsourcing support safe and secure?
Yes. We operate under strict data privacy, access control, and confidentiality protocols. Our agents work in secured environments, and we adapt to your preferred compliance requirements (GDPR, SOC 2, etc.).
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Will your team use our tools and systems?
Absolutely. Our teams are trained to work inside your current platforms — whether it’s Zendesk, Freshdesk, Microsoft 365, NetSuite, QuickBooks, or others. We act as an embedded extension of your business.
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What industries do you specialize in?
We support businesses in SaaS, E-Commerce, Healthcare, IT Services, Hosting, and Financial Services. If your business has customers or systems that need support — we’re a match.
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Can you provide multilingual customer support?
Yes. We offer multilingual support teams upon request, with coverage in English, Spanish, German, French, and more, depending on your customer base.
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How does pricing work?
We offer flexible pricing models — typically based on team size, coverage hours, and complexity of the services. Schedule a quick call and we’ll send you a tailored quote.
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Can I start with a small team and scale up later?
Yes! Many of our clients pilot with 1–3 agents and grow over time. We scale with your business — adding team members, languages, or functions as needed.
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How do I get started?
Just book a free discovery call or request a support audit. We’ll assess your needs and recommend a custom solution — no pressure, no fluff.
Is Touch Support Right for You?
Touch Support is built for it service provider businesses who:
- Are expanding too fast for their internal team to handle the volume.
- Want 24/7 support without the headache of staffing three internal shifts.
- Have variable QA scores between agents and channels.
- Require multilingual coverage but can't hire natively for each language.
- Want to lower support spending without sacrificing visibility.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
