Premium Customer Service for IT service provider companies in Phoenix
Get an 24/7 embedded CX workforce which acts just like a part of your Phoenix team.
The initial audit is totally free, no commitment required.
Our Stats
OUR PROVEN RESULTS
Our dedicated CX specialists work hard to drive excellence for each of our it service provider clients.
Here are a few key metrics we are proud to achieve for our clients:
90%
Resolved on the first contact
92.7%
Avg. CSAT across channels
26.5k
Volume Capability
Our Edge
Why IT service provider Businesses in Phoenix prefer
Touch Support for CX
Go Live in Under a Week
Our onboarding SOPs are so tight, we get most partners go live in 7 days or less.
Multilingual. Multichannel. 24/7.
Serve your it service provider customers in Phoenix and beyond 24/7, in their language, and on their preferred channel.
Your Tone, Your Tools, Your KPIs
Our agents embed natively within your helpdesk, mastering your exact workflows.
Full Visibility
Access to transparent reports, live quality audits, and reporting your team in Phoenix can act on.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality Support
How We Support You
Full Channel Support
- Email & Ticketing
- Live Chat
- Phone Support
- Social Media Monitoring
Systems We Know
- Zendesk, Freshdesk
- Intercom, Gorgias
- Kustomer, Salesforce
- HubSpot, Help Scout & Many Others
Metrics We Track
- NPS, SLA, CSAT
- Avg. Handle Time (AHT)
- First Reply Time (FRT)
- QA Audits, Escalation Rates
Let's Talk
Ready to transform your customer support?
Book a consultation with a it service provider support specialist now.
Your free audit, consultation, & implementation plans are completely free, no obligation.
FAQ
Frequently Asked Questions
Everything you need to know about our services.
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What services does TouchSupport provide?
We provide outsourced teams for Customer Experience (CX), IT support, and Financial Operations — including helpdesk services, system monitoring, accounts payable/receivable, and financial reporting.
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How quickly can you launch a support team for us?
Most teams are fully onboarded within 7 days. We use a proven, SOP-driven process to go from kickoff to live support in a week — with zero disruption to your operations.
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Is outsourcing support safe and secure?
Yes. We operate under strict data privacy, access control, and confidentiality protocols. Our agents work in secured environments, and we adapt to your preferred compliance requirements (GDPR, SOC 2, etc.).
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Will your team use our tools and systems?
Absolutely. Our teams are trained to work inside your current platforms — whether it’s Zendesk, Freshdesk, Microsoft 365, NetSuite, QuickBooks, or others. We act as an embedded extension of your business.
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What industries do you specialize in?
We support businesses in SaaS, E-Commerce, Healthcare, IT Services, Hosting, and Financial Services. If your business has customers or systems that need support — we’re a match.
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Can you provide multilingual customer support?
Yes. We offer multilingual support teams upon request, with coverage in English, Spanish, German, French, and more, depending on your customer base.
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How does pricing work?
We offer flexible pricing models — typically based on team size, coverage hours, and complexity of the services. Schedule a quick call and we’ll send you a tailored quote.
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Can I start with a small team and scale up later?
Yes! Many of our clients pilot with 1–3 agents and grow over time. We scale with your business — adding team members, languages, or functions as needed.
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How do I get started?
Just book a free discovery call or request a support audit. We’ll assess your needs and recommend a custom solution — no pressure, no fluff.
Is Touch Support a Good Fit for Your IT service provider Business?
Touch Support is built for companies who:
- Are growing so quickly for their in-house team to keep up.
- Want always-on support without the headache of staffing 3 shifts.
- Have variable QA scores across agents or channels.
- Want multi-language coverage but don't want to hire natively in-house.
- Want to cut customer service costs while keeping control.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
