Premium Customer Support for IT service provider companies in Phoenix
Deploy a 24/7 embedded CX workforce that acts like a part of your Phoenix office.
Your audit and consultation are completely at no cost, no commitment required.
Our Stats
KEY METRICS WE LOVE
Our support teams strive to drive excellence for each of our it service provider clients.
Here's a look at a few key KPIs we are proud to maintain day-in and day-out:
90%
Resolved on the first contact
92.7%
Avg. CSAT across channels
26.5k
Volume Capability
Our Edge
The Reasons IT service provider Companies in Phoenix trust
Touch Support for Customer Experience
Live in Under a Week
We've got implementation process are so streamlined, we get most clients go live within just a week.
Global, 24/7, Omnichannel Coverage
Serve your it service provider customers in Phoenix and beyond 24/7, in their language, and on their preferred channel.
Your Brand, Your Tech, Your Goals
Our agents embed natively within your CRM, mastering your exact workflows.
Full Visibility
Receive Live reports, real-time QA scores, and analytics that actually means something.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality Support
How We Support You
Full Channel Support
- Email + Ticketing
- Live Chat
- Inbound Voice
- Social Media Monitoring
Platforms We Support
- Zendesk, Freshdesk
- Gorgias, Intercom
- Salesforce, Kustomer
- Help Scout, HubSpot & Many Others
Key Metrics We Focus On
- SLA, CSAT, NPS
- Average Handle Time (AHT)
- First Reply Time (FRT)
- Escalation Rates, QA Scores
Let's Talk
Need world-class CX in Phoenix?
Book a meeting with a it service provider support specialist today.
Our free audit, consultation, & implementation plans are 100% free, no strings attached.
FAQ
Frequently Asked Questions
Everything you need to know about our services.
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What services does TouchSupport provide?
We provide outsourced teams for Customer Experience (CX), IT support, and Financial Operations — including helpdesk services, system monitoring, accounts payable/receivable, and financial reporting.
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How quickly can you launch a support team for us?
Most teams are fully onboarded within 7 days. We use a proven, SOP-driven process to go from kickoff to live support in a week — with zero disruption to your operations.
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Is outsourcing support safe and secure?
Yes. We operate under strict data privacy, access control, and confidentiality protocols. Our agents work in secured environments, and we adapt to your preferred compliance requirements (GDPR, SOC 2, etc.).
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Will your team use our tools and systems?
Absolutely. Our teams are trained to work inside your current platforms — whether it’s Zendesk, Freshdesk, Microsoft 365, NetSuite, QuickBooks, or others. We act as an embedded extension of your business.
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What industries do you specialize in?
We support businesses in SaaS, E-Commerce, Healthcare, IT Services, Hosting, and Financial Services. If your business has customers or systems that need support — we’re a match.
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Can you provide multilingual customer support?
Yes. We offer multilingual support teams upon request, with coverage in English, Spanish, German, French, and more, depending on your customer base.
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How does pricing work?
We offer flexible pricing models — typically based on team size, coverage hours, and complexity of the services. Schedule a quick call and we’ll send you a tailored quote.
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Can I start with a small team and scale up later?
Yes! Many of our clients pilot with 1–3 agents and grow over time. We scale with your business — adding team members, languages, or functions as needed.
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How do I get started?
Just book a free discovery call or request a support audit. We’ll assess your needs and recommend a custom solution — no pressure, no fluff.
Who Is This For?
Touch Support is designed for companies that:
- Are growing too fast for their in-house team to keep up.
- Want 24/7 support without staffing three separate shifts.
- Are seeing inconsistent QA scores across support interactions and agents.
- Need multi-language coverage but don't want to hire natively for each language.
- Need to cut support costs without losing quality.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
