Premium Customer Support for IT service provider companies in San Diego
Get a 24/7 embedded CX workforce which operates just like an extension of your San Diego team.
Your audit & consultation are completely at no cost.
Our Stats
METRICS WE'RE PROUD OF!
Our customer support experts work hard to deliver real-world success for all of our it service provider clients.
Here are a few key benchmarks we are proud to achieve for our clients:
90%
Resolved on the first contact
92.7%
Avg. CSAT across channels
26.5k
Volume Capability
Our Edge
Why IT service provider Businesses in San Diego prefer
Touch Support for Customer Experience
Live within 7 Days
We've developed implementation playbook is so streamlined, we get most partners go live within just a week.
Global, 24/7, Omnichannel Coverage
Serve your it service provider clients in San Diego and beyond across all time zones, in the language they speak, & on the platform they prefer.
Your Tone, Your Tools, Your KPIs
Our team work natively inside your CRM, using your brand standards.
You See What We See
Access to live dashboards, real-time QA scores, and analytics that truly makes sense.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality Support
What We Handle for You
Channel Coverage
- Email Support + Ticket Management
- Proactive Chat
- Phone Support
- Social Monitoring
Your Helpdesk Expertise
- Zendesk, Freshdesk
- Intercom, Gorgias
- Salesforce, Kustomer
- Help Scout, HubSpot & Many Others
Reporting We Provide
- SLA, CSAT, NPS
- Average Handle Time (AHT)
- First Reply Time (FRT)
- QA Audits, Escalation Rates
Let's Talk
Ready to elevate your customer support?
Schedule a call with a it service provider support specialist today.
Your audits, consultations, and quotes are totally free of charge, no strings attached.
FAQ
Frequently Asked Questions
Everything you need to know about our services.
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What services does TouchSupport provide?
We provide outsourced teams for Customer Experience (CX), IT support, and Financial Operations — including helpdesk services, system monitoring, accounts payable/receivable, and financial reporting.
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How quickly can you launch a support team for us?
Most teams are fully onboarded within 7 days. We use a proven, SOP-driven process to go from kickoff to live support in a week — with zero disruption to your operations.
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Is outsourcing support safe and secure?
Yes. We operate under strict data privacy, access control, and confidentiality protocols. Our agents work in secured environments, and we adapt to your preferred compliance requirements (GDPR, SOC 2, etc.).
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Will your team use our tools and systems?
Absolutely. Our teams are trained to work inside your current platforms — whether it’s Zendesk, Freshdesk, Microsoft 365, NetSuite, QuickBooks, or others. We act as an embedded extension of your business.
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What industries do you specialize in?
We support businesses in SaaS, E-Commerce, Healthcare, IT Services, Hosting, and Financial Services. If your business has customers or systems that need support — we’re a match.
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Can you provide multilingual customer support?
Yes. We offer multilingual support teams upon request, with coverage in English, Spanish, German, French, and more, depending on your customer base.
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How does pricing work?
We offer flexible pricing models — typically based on team size, coverage hours, and complexity of the services. Schedule a quick call and we’ll send you a tailored quote.
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Can I start with a small team and scale up later?
Yes! Many of our clients pilot with 1–3 agents and grow over time. We scale with your business — adding team members, languages, or functions as needed.
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How do I get started?
Just book a free discovery call or request a support audit. We’ll assess your needs and recommend a custom solution — no pressure, no fluff.
Who Is Our Service For?
Touch Support is built for companies that:
- Are scaling too fast for their internal team to handle the volume.
- Require round-the-clock support without the headache of staffing 3 shifts.
- Are seeing inconsistent quality between support interactions or channels.
- Need multilingual coverage but don't want to hire native agents in-house.
- Want to control support overhead while maintaining control.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
