Top-Rated Customer Support for IT service provider companies in Portugal
Deploy a 24/7 integrated CX workforce that feels like a part of your Portugal team.
The audit & consultation are completely free, no strings attached.
Our Stats
KEY METRICS WE LOVE
Our customer support experts work hard to drive outstanding results for all of our it service provider clients.
Here's a look at some key KPIs we consistently maintain for our clients:
90%
Resolved on the first contact
92.7%
Avg. CSAT across channels
26.5k
Volume Capability
Our Edge
Why IT service provider Companies in Portugal trust
Touch Support for Customer Experience
Go Live within 7 Days
We've developed implementation playbook is so streamlined, we get most partners go live in 7 days or less.
Multilingual. Multichannel. 24/7.
Support your it service provider customers in Portugal and beyond 24/7, in the language they speak, & on the channel they choose.
We Use Your Tools, Your Tone, Your Playbooks
Our agents work directly inside your CRM, using your macros.
You See What We See
Get Transparent reports, real-time quality audits, and analytics that truly makes sense.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality Support
How We Cover Your CX
Channel Coverage
- Email Support + Ticket Management
- Chat Support
- Voice
- Community Monitoring
Systems We Know
- Freshdesk, Zendesk
- Gorgias, Intercom
- Kustomer, Salesforce
- Help Scout, HubSpot & More
Reporting We Track
- CSAT, NPS, SLA
- Avg. Handle Time (AHT)
- First Response Time (FRT)
- QA Audits, Escalation Rates
Let's Talk
Ready to transform your CX?
Book a consultation with a it service provider support specialist now.
Our free audit, consultation, & implementation plans are completely at no cost, no obligation.
FAQ
Frequently Asked Questions
Everything you need to know about our services.
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What services does TouchSupport provide?
We provide outsourced teams for Customer Experience (CX), IT support, and Financial Operations — including helpdesk services, system monitoring, accounts payable/receivable, and financial reporting.
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How quickly can you launch a support team for us?
Most teams are fully onboarded within 7 days. We use a proven, SOP-driven process to go from kickoff to live support in a week — with zero disruption to your operations.
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Is outsourcing support safe and secure?
Yes. We operate under strict data privacy, access control, and confidentiality protocols. Our agents work in secured environments, and we adapt to your preferred compliance requirements (GDPR, SOC 2, etc.).
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Will your team use our tools and systems?
Absolutely. Our teams are trained to work inside your current platforms — whether it’s Zendesk, Freshdesk, Microsoft 365, NetSuite, QuickBooks, or others. We act as an embedded extension of your business.
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What industries do you specialize in?
We support businesses in SaaS, E-Commerce, Healthcare, IT Services, Hosting, and Financial Services. If your business has customers or systems that need support — we’re a match.
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Can you provide multilingual customer support?
Yes. We offer multilingual support teams upon request, with coverage in English, Spanish, German, French, and more, depending on your customer base.
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How does pricing work?
We offer flexible pricing models — typically based on team size, coverage hours, and complexity of the services. Schedule a quick call and we’ll send you a tailored quote.
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Can I start with a small team and scale up later?
Yes! Many of our clients pilot with 1–3 agents and grow over time. We scale with your business — adding team members, languages, or functions as needed.
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How do I get started?
Just book a free discovery call or request a support audit. We’ll assess your needs and recommend a custom solution — no pressure, no fluff.
Is this for you?
Touch Support excels with businesses in Portugal who:
- Are expanding rapidly for their in-house team to keep up.
- Require 24/7 support without staffing 3 shifts.
- Have uneven quality across agents and agents.
- Want multi-language coverage but cannot hire native agents in-house.
- Need to lower CX spending while maintaining control.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
