Premium Customer Support for IT service provider companies in Romania
Get a 24/7 embedded CX team which feels like a part of your Romania team.
Your strategy call is 100% free of charge, no commitment required.
Our Stats
DATA THAT DRIVES US
Our dedicated CX specialists work hard to achieve excellence for all of our it service provider partners.
Here's a look at a few key metrics we consistently hit day-in and day-out:
90%
Resolved on the first contact
92.7%
Avg. CSAT across channels
26.5k
Volume Capability
Our Edge
Why IT service provider Companies in Romania prefer
Touch Support for CX
Live in 7 Days or Less
Our implementation process are so tight, we get most clients go live in 7 days or less.
Multilingual. Multichannel. 24/7.
Support your it service provider customers in Romania and beyond across all time zones, in their language, and on their preferred channel.
We Use Your Tools, Your Tone, Your Playbooks
Our specialists operate natively within your CRM, mastering your brand standards.
Complete Transparency
Access to transparent dashboards, real-time quality audits, and analytics that drives improvement.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality Support
What We Handle for You
Full Channel Coverage
- Email & Ticketing
- Proactive Chat
- Inbound Voice
- Community Monitoring
Tools We Master
- Zendesk, Freshdesk
- Gorgias, Intercom
- Kustomer, Salesforce
- Help Scout, HubSpot & Many Others
Reporting We Provide
- CSAT, NPS, SLA
- Average Handle Time (AHT)
- First Response Time (FRT)
- QA Audits, Escalation Rates
Let's Talk
Need world-class CX in Romania?
Schedule a consultation with a CX outsourcing expert today.
Our strategy calls and quotes are entirely free of charge, no commitment required.
FAQ
Frequently Asked Questions
Everything you need to know about our services.
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What services does TouchSupport provide?
We provide outsourced teams for Customer Experience (CX), IT support, and Financial Operations — including helpdesk services, system monitoring, accounts payable/receivable, and financial reporting.
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How quickly can you launch a support team for us?
Most teams are fully onboarded within 7 days. We use a proven, SOP-driven process to go from kickoff to live support in a week — with zero disruption to your operations.
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Is outsourcing support safe and secure?
Yes. We operate under strict data privacy, access control, and confidentiality protocols. Our agents work in secured environments, and we adapt to your preferred compliance requirements (GDPR, SOC 2, etc.).
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Will your team use our tools and systems?
Absolutely. Our teams are trained to work inside your current platforms — whether it’s Zendesk, Freshdesk, Microsoft 365, NetSuite, QuickBooks, or others. We act as an embedded extension of your business.
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What industries do you specialize in?
We support businesses in SaaS, E-Commerce, Healthcare, IT Services, Hosting, and Financial Services. If your business has customers or systems that need support — we’re a match.
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Can you provide multilingual customer support?
Yes. We offer multilingual support teams upon request, with coverage in English, Spanish, German, French, and more, depending on your customer base.
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How does pricing work?
We offer flexible pricing models — typically based on team size, coverage hours, and complexity of the services. Schedule a quick call and we’ll send you a tailored quote.
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Can I start with a small team and scale up later?
Yes! Many of our clients pilot with 1–3 agents and grow over time. We scale with your business — adding team members, languages, or functions as needed.
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How do I get started?
Just book a free discovery call or request a support audit. We’ll assess your needs and recommend a custom solution — no pressure, no fluff.
Who Is Our Service For?
Touch Support is designed for it service provider businesses who:
- Are expanding so quickly for their internal team to handle the volume.
- Want round-the-clock support without the cost of staffing 3 shifts.
- Have uneven quality across agents and channels.
- Want multilingual coverage but don't want to hire natively in-house.
- Want to lower support costs while maintaining quality.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
