Expert Customer Service for IT service provider companies in Sweden
Get a 24/7 embedded CX workforce which operates just like a part of your Sweden team.
The initial audit is completely free, no strings attached.
Our Stats
KEY METRICS WE LOVE
Our dedicated CX specialists aim to drive outstanding results for all of our it service provider clients in Sweden and beyond.
Here are a few key KPIs we have been able to hit day-in and day-out:
90%
Resolved on the first contact
92.7%
Avg. CSAT across channels
26.5k
Volume Capability
Our Edge
Why IT service provider Companies in Sweden select
Touch Support for CX Outsourcing
Go Live in Under a Week
Our onboarding procedures are so streamlined, most clients are fully operational within just a week.
24/7 Omnichannel & Multilingual Support
Support your it service provider clients in Sweden and beyond 24/7, in the language they speak, and on the platform they prefer.
We Use Your Tools, Your Tone, Your Playbooks
Our team work natively within your CRM, mastering your playbooks.
You See What We See
Access to transparent reports, live QA scores, and analytics that actually means something.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality Support
What We Handle for You
Channel Coverage
- Email & Ticket Management
- Live Chat
- Phone Support
- Social Monitoring
Tools We Master
- Zendesk, Freshdesk
- Intercom, Gorgias
- Kustomer, Salesforce
- HubSpot, Help Scout & More
Metrics We Improve
- SLA, CSAT, NPS
- Average Handle Time (AHT)
- First Response Time (FRT)
- QA Audits, Escalation Rates
Let's Talk
Ready to elevate your customer support?
Schedule a call with one of our CX experts now.
Your free audit, consultation, & implementation plans are completely free of charge, no obligation.
FAQ
Frequently Asked Questions
Everything you need to know about our services.
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What services does TouchSupport provide?
We provide outsourced teams for Customer Experience (CX), IT support, and Financial Operations — including helpdesk services, system monitoring, accounts payable/receivable, and financial reporting.
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How quickly can you launch a support team for us?
Most teams are fully onboarded within 7 days. We use a proven, SOP-driven process to go from kickoff to live support in a week — with zero disruption to your operations.
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Is outsourcing support safe and secure?
Yes. We operate under strict data privacy, access control, and confidentiality protocols. Our agents work in secured environments, and we adapt to your preferred compliance requirements (GDPR, SOC 2, etc.).
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Will your team use our tools and systems?
Absolutely. Our teams are trained to work inside your current platforms — whether it’s Zendesk, Freshdesk, Microsoft 365, NetSuite, QuickBooks, or others. We act as an embedded extension of your business.
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What industries do you specialize in?
We support businesses in SaaS, E-Commerce, Healthcare, IT Services, Hosting, and Financial Services. If your business has customers or systems that need support — we’re a match.
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Can you provide multilingual customer support?
Yes. We offer multilingual support teams upon request, with coverage in English, Spanish, German, French, and more, depending on your customer base.
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How does pricing work?
We offer flexible pricing models — typically based on team size, coverage hours, and complexity of the services. Schedule a quick call and we’ll send you a tailored quote.
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Can I start with a small team and scale up later?
Yes! Many of our clients pilot with 1–3 agents and grow over time. We scale with your business — adding team members, languages, or functions as needed.
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How do I get started?
Just book a free discovery call or request a support audit. We’ll assess your needs and recommend a custom solution — no pressure, no fluff.
Who Is This For?
Touch Support excels with it service provider companies that:
- Are growing too fast for their internal team to handle the volume.
- Require 24/7 support without staffing 3 shifts.
- Have inconsistent QA scores across tickets and channels.
- Require multilingual coverage but find it {hard|difficult} to hire natively for each language.
- Want to lower support overhead without losing control.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
