Top-Rated Customer Support for Logistics provider companies in Dallas
Deploy an 24/7 integrated CX team that acts just like a part of your Dallas team.
This initial audit is 100% free of charge, no strings attached.
Our Stats
DATA THAT DRIVES US
Our CX specialists aim to deliver outstanding results for all of our logistics provider clients.
Here are a few key benchmarks we have been able to hit for our clients:
90%
Resolved on the first contact
92.7%
Avg. CSAT across channels
26.5k
Volume Capability
Our Edge
Why Logistics provider Companies in Dallas choose
Touch Support for CX
Up and Running in 7 Days or Less
We've developed onboarding SOPs are so refined, most clients are up and running in 7 days or less.
Global, 24/7, Omnichannel Coverage
Meet your logistics provider customers in Dallas and beyond across all time zones, in their language, and on their preferred channel.
We Use Your Tools, Your Tone, Your Playbooks
Our specialists work directly inside your helpdesk, following your playbooks.
No Secrets, Just Results
Get Transparent reports, real-time quality audits, and reporting that actually means something.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality Support
Our Core Service Coverage
Channel Coverage
- Email & Ticketing
- Live Chat
- Phone Support
- Social Monitoring
Your Helpdesk Platforms
- Freshdesk, Zendesk
- Gorgias, Intercom
- Kustomer, Salesforce
- Help Scout, HubSpot & Many Others
Key Metrics We Track
- CSAT, NPS, SLA
- Average Handle Time (AHT)
- First Reply Time (FRT)
- QA Audits, Escalation Rates
Let's Talk
Need world-class CX in Dallas?
Schedule a meeting with a logistics provider support specialist now.
Our strategy calls and quotes are entirely at no cost, no strings attached.
FAQ
Frequently Asked Questions
Everything you need to know about our services.
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What services does TouchSupport provide?
We provide outsourced teams for Customer Experience (CX), IT support, and Financial Operations — including helpdesk services, system monitoring, accounts payable/receivable, and financial reporting.
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How quickly can you launch a support team for us?
Most teams are fully onboarded within 7 days. We use a proven, SOP-driven process to go from kickoff to live support in a week — with zero disruption to your operations.
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Is outsourcing support safe and secure?
Yes. We operate under strict data privacy, access control, and confidentiality protocols. Our agents work in secured environments, and we adapt to your preferred compliance requirements (GDPR, SOC 2, etc.).
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Will your team use our tools and systems?
Absolutely. Our teams are trained to work inside your current platforms — whether it’s Zendesk, Freshdesk, Microsoft 365, NetSuite, QuickBooks, or others. We act as an embedded extension of your business.
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What industries do you specialize in?
We support businesses in SaaS, E-Commerce, Healthcare, IT Services, Hosting, and Financial Services. If your business has customers or systems that need support — we’re a match.
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Can you provide multilingual customer support?
Yes. We offer multilingual support teams upon request, with coverage in English, Spanish, German, French, and more, depending on your customer base.
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How does pricing work?
We offer flexible pricing models — typically based on team size, coverage hours, and complexity of the services. Schedule a quick call and we’ll send you a tailored quote.
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Can I start with a small team and scale up later?
Yes! Many of our clients pilot with 1–3 agents and grow over time. We scale with your business — adding team members, languages, or functions as needed.
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How do I get started?
Just book a free discovery call or request a support audit. We’ll assess your needs and recommend a custom solution — no pressure, no fluff.
Is it for you?
Touch Support is the perfect fit for logistics provider companies that:
- Are growing so quickly for their internal team to handle the volume.
- Want round-the-clock support without managing 3 shifts.
- Struggle with variable quality across support interactions and channels.
- Want multilingual coverage but cannot hire native speakers in-house.
- Need to control customer service overhead without sacrificing quality.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
