Expert Customer Support for Logistics provider companies in Washington D.C.
Deploy a 24/7 integrated CX workforce that feels like a part of your Washington D.C. team.
This free consultation is completely free, no strings attached.
Our Stats
OUR PROVEN RESULTS
Our dedicated CX specialists strive to deliver outstanding results for each of our logistics provider clients.
Here are a few key benchmarks we consistently hit for our clients:
90%
Resolved on the first contact
92.7%
Avg. CSAT across channels
26.5k
Volume Capability
Our Edge
The Reasons Logistics provider Businesses in Washington D.C. select
Touch Support for CX
Live within 7 Days
Our implementation process is so refined, we get most partners go live in 7 days or less.
Global, 24/7, Omnichannel Coverage
Serve your logistics provider customers in Washington D.C. and beyond 24/7, in the language they speak, & on the channel they choose.
We Use Your Tools, Your Tone, Your Playbooks
Our specialists work natively inside your helpdesk, mastering your macros.
Complete Transparency
Access to transparent reports, live QA scores, and reporting that truly makes sense.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality Support
Our Core Service Offerings
Full Channel Support
- Email + Ticketing
- Live Chat
- Phone Support
- Social Media Monitoring
Platforms We Support
- Zendesk, Freshdesk
- Gorgias, Intercom
- Kustomer, Salesforce
- HubSpot, Help Scout & Many Others
Data We Provide
- CSAT, NPS, SLA
- Avg. Handle Time (AHT)
- First Reply Time (FRT)
- Escalation Rates, QA Scores
Let's Talk
Ready for truly better CX?
Schedule a call with a logistics provider support specialist today.
Your free audit, consultation, & implementation plans are totally free, no commitment required.
FAQ
Frequently Asked Questions
Everything you need to know about our services.
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What services does TouchSupport provide?
We provide outsourced teams for Customer Experience (CX), IT support, and Financial Operations — including helpdesk services, system monitoring, accounts payable/receivable, and financial reporting.
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How quickly can you launch a support team for us?
Most teams are fully onboarded within 7 days. We use a proven, SOP-driven process to go from kickoff to live support in a week — with zero disruption to your operations.
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Is outsourcing support safe and secure?
Yes. We operate under strict data privacy, access control, and confidentiality protocols. Our agents work in secured environments, and we adapt to your preferred compliance requirements (GDPR, SOC 2, etc.).
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Will your team use our tools and systems?
Absolutely. Our teams are trained to work inside your current platforms — whether it’s Zendesk, Freshdesk, Microsoft 365, NetSuite, QuickBooks, or others. We act as an embedded extension of your business.
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What industries do you specialize in?
We support businesses in SaaS, E-Commerce, Healthcare, IT Services, Hosting, and Financial Services. If your business has customers or systems that need support — we’re a match.
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Can you provide multilingual customer support?
Yes. We offer multilingual support teams upon request, with coverage in English, Spanish, German, French, and more, depending on your customer base.
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How does pricing work?
We offer flexible pricing models — typically based on team size, coverage hours, and complexity of the services. Schedule a quick call and we’ll send you a tailored quote.
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Can I start with a small team and scale up later?
Yes! Many of our clients pilot with 1–3 agents and grow over time. We scale with your business — adding team members, languages, or functions as needed.
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How do I get started?
Just book a free discovery call or request a support audit. We’ll assess your needs and recommend a custom solution — no pressure, no fluff.
Is Touch Support Right for Your Logistics provider Business?
Touch Support is the perfect fit for businesses in Washington D.C. who:
- Are growing rapidly for their internal team to keep up.
- Require round-the-clock support without staffing three separate shifts.
- Have inconsistent quality between tickets and agents.
- Require multilingual coverage but cannot hire natively in-house.
- Need to lower customer service costs without losing visibility.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
