Top-Rated Customer Support for Logistics provider companies in Kansas
Build a 24/7 embedded CX workforce that acts like a part of your Kansas office.
Your initial audit is entirely free, with no obligation.
Our Stats
DATA THAT DRIVES US
Our customer support experts aim to deliver real-world success for each of our logistics provider clients in Kansas and beyond.
Here are a few key benchmarks we consistently maintain day-in and day-out:
90%
Resolved on the first contact
92.7%
Avg. CSAT across channels
26.5k
Volume Capability
Our Edge
The Reasons Logistics provider Businesses in Kansas prefer
Touch Support for Their Customer Support
Live in 7 Days or Less
We've developed onboarding procedures are so streamlined, most partners are up and running in 7 days or less.
Global, 24/7, Omnichannel Coverage
Support your logistics provider customers in Kansas and beyond 24/7, in the language they speak, and on their preferred channel.
We Use Your Tools, Your Tone, Your Playbooks
Our agents operate directly within your CRM, mastering your brand standards.
You See What We See
Access to transparent dashboards, real-time QA scores, and analytics that actually means something.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality Support
Our Core Service Coverage
Full Channel Coverage
- Email Support + Ticketing
- Chat Support
- Phone Support
- Community Support
Tools We Master
- Freshdesk, Zendesk
- Intercom, Gorgias
- Kustomer, Salesforce
- HubSpot, Help Scout & More
KPIs We Focus On
- SLA, CSAT, NPS
- Avg. Handle Time (AHT)
- First Reply Time (FRT)
- QA Audits, Escalation Rates
Let's Talk
Ready for better CX?
Request a meeting with one of our CX experts now.
Our audits, consultations, and implementation plans are totally free, no obligation.
FAQ
Frequently Asked Questions
Everything you need to know about our services.
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What services does TouchSupport provide?
We provide outsourced teams for Customer Experience (CX), IT support, and Financial Operations — including helpdesk services, system monitoring, accounts payable/receivable, and financial reporting.
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How quickly can you launch a support team for us?
Most teams are fully onboarded within 7 days. We use a proven, SOP-driven process to go from kickoff to live support in a week — with zero disruption to your operations.
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Is outsourcing support safe and secure?
Yes. We operate under strict data privacy, access control, and confidentiality protocols. Our agents work in secured environments, and we adapt to your preferred compliance requirements (GDPR, SOC 2, etc.).
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Will your team use our tools and systems?
Absolutely. Our teams are trained to work inside your current platforms — whether it’s Zendesk, Freshdesk, Microsoft 365, NetSuite, QuickBooks, or others. We act as an embedded extension of your business.
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What industries do you specialize in?
We support businesses in SaaS, E-Commerce, Healthcare, IT Services, Hosting, and Financial Services. If your business has customers or systems that need support — we’re a match.
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Can you provide multilingual customer support?
Yes. We offer multilingual support teams upon request, with coverage in English, Spanish, German, French, and more, depending on your customer base.
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How does pricing work?
We offer flexible pricing models — typically based on team size, coverage hours, and complexity of the services. Schedule a quick call and we’ll send you a tailored quote.
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Can I start with a small team and scale up later?
Yes! Many of our clients pilot with 1–3 agents and grow over time. We scale with your business — adding team members, languages, or functions as needed.
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How do I get started?
Just book a free discovery call or request a support audit. We’ll assess your needs and recommend a custom solution — no pressure, no fluff.
Who Is This For?
Touch Support is the perfect fit for companies that:
- Are growing too fast for their internal team to keep up.
- Require 24/7 support without staffing 3 shifts.
- Struggle with variable QA scores between support interactions or channels.
- Want multilingual coverage but find it {hard|difficult} to hire native agents in-house.
- Want to cut customer service costs without sacrificing visibility.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
