Top-Rated Customer Service for Logistics provider companies in Kentucky
Get an 24/7 integrated CX workforce which feels just like a part of your Kentucky office.
The strategy call is entirely free of charge, no commitment required.
Our Stats
OUR PROVEN RESULTS
Our customer support experts strive to drive excellence for each of our logistics provider partners in Kentucky and beyond.
Here are some key metrics we are proud to maintain day-in and day-out:
90%
Resolved on the first contact
92.7%
Avg. CSAT across channels
26.5k
Volume Capability
Our Edge
The Reasons Logistics provider Businesses in Kentucky trust
Touch Support for CX
Up and Running in Under a Week
Our onboarding SOPs is so refined, most partners are fully operational in under 7 days.
24/7 Omnichannel & Multilingual Support
Serve your logistics provider customers in Kentucky and beyond 24/7, in the language they speak, & on the platform they prefer.
Your Tone, Your Tools, Your KPIs
Our agents embed natively inside your helpdesk, using your exact workflows.
Full Visibility
Access to live dashboards, live QA scores, and analytics that truly makes sense.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality Support
What We Handle for You
Full Channel Coverage
- Email & Ticketing
- Proactive Chat
- Inbound Voice
- Community Monitoring
Our Helpdesk Expertise
- Freshdesk, Zendesk
- Intercom, Gorgias
- Kustomer, Salesforce
- HubSpot, Help Scout & More
Metrics We Measure
- NPS, SLA, CSAT
- Avg. Handle Time (AHT)
- First Reply Time (FRT)
- Escalation Rates, QA Scores
Let's Talk
Need world-class CX in Kentucky?
Request a meeting with a CX outsourcing expert now.
Your audits, consultations, and quotes are entirely free, no commitment required.
FAQ
Frequently Asked Questions
Everything you need to know about our services.
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What services does TouchSupport provide?
We provide outsourced teams for Customer Experience (CX), IT support, and Financial Operations — including helpdesk services, system monitoring, accounts payable/receivable, and financial reporting.
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How quickly can you launch a support team for us?
Most teams are fully onboarded within 7 days. We use a proven, SOP-driven process to go from kickoff to live support in a week — with zero disruption to your operations.
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Is outsourcing support safe and secure?
Yes. We operate under strict data privacy, access control, and confidentiality protocols. Our agents work in secured environments, and we adapt to your preferred compliance requirements (GDPR, SOC 2, etc.).
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Will your team use our tools and systems?
Absolutely. Our teams are trained to work inside your current platforms — whether it’s Zendesk, Freshdesk, Microsoft 365, NetSuite, QuickBooks, or others. We act as an embedded extension of your business.
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What industries do you specialize in?
We support businesses in SaaS, E-Commerce, Healthcare, IT Services, Hosting, and Financial Services. If your business has customers or systems that need support — we’re a match.
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Can you provide multilingual customer support?
Yes. We offer multilingual support teams upon request, with coverage in English, Spanish, German, French, and more, depending on your customer base.
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How does pricing work?
We offer flexible pricing models — typically based on team size, coverage hours, and complexity of the services. Schedule a quick call and we’ll send you a tailored quote.
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Can I start with a small team and scale up later?
Yes! Many of our clients pilot with 1–3 agents and grow over time. We scale with your business — adding team members, languages, or functions as needed.
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How do I get started?
Just book a free discovery call or request a support audit. We’ll assess your needs and recommend a custom solution — no pressure, no fluff.
Is Touch Support a Good Fit for You?
Touch Support is designed for logistics provider businesses that:
- Are growing rapidly for their internal team to handle the volume.
- Require always-on support without the headache of staffing three internal shifts.
- Are seeing variable quality between support interactions and channels.
- Want multilingual coverage but find it {hard|difficult} to hire native speakers for each language.
- Need to lower customer service costs without losing quality.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
