Premium Customer Support for Media companies in Chicago
Deploy a 24/7 integrated CX workforce which acts just like a part of your Chicago office.
Your audit and consultation are totally at no cost, no commitment required.
Our Stats
OUR PROVEN RESULTS
Our dedicated support teams strive to drive real-world success for each of our media partners.
Here's a look at a few key benchmarks we have been able to achieve day-in and day-out:
90%
Resolved on the first contact
92.7%
Avg. CSAT across channels
26.5k
Volume Capability
Our Edge
Why Media Companies in Chicago select
Touch Support for Customer Experience
Live in Under a Week
Our onboarding SOPs is so streamlined, we get most partners go live in 7 days or less.
Global, 24/7, Omnichannel Coverage
Serve your media customers in Chicago and beyond across all time zones, in their language, & on the channel they choose.
Your Brand, Your Tech, Your Goals
Our team operate natively inside your CRM, using your exact workflows.
No Secrets, Just Results
Get Transparent dashboards, live QA scores, and reporting your team in Chicago can act on.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality Support
Our Core Service Offerings
Full Channel Coverage
- Email Support & Ticket Management
- Proactive Chat
- Phone Support
- Social Support
Tools We Use
- Zendesk, Freshdesk
- Gorgias, Intercom
- Salesforce, Kustomer
- Help Scout, HubSpot & Many Others
KPIs We Track
- NPS, SLA, CSAT
- Average Handle Time (AHT)
- First Response Time (FRT)
- Escalation Rates, QA Scores
Let's Talk
Need expert CX in Chicago?
Request a call with one of our CX experts today.
Your free audit, consultation, & implementation plans are completely free, no strings attached.
FAQ
Frequently Asked Questions
Everything you need to know about our services.
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What services does TouchSupport provide?
We provide outsourced teams for Customer Experience (CX), IT support, and Financial Operations — including helpdesk services, system monitoring, accounts payable/receivable, and financial reporting.
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How quickly can you launch a support team for us?
Most teams are fully onboarded within 7 days. We use a proven, SOP-driven process to go from kickoff to live support in a week — with zero disruption to your operations.
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Is outsourcing support safe and secure?
Yes. We operate under strict data privacy, access control, and confidentiality protocols. Our agents work in secured environments, and we adapt to your preferred compliance requirements (GDPR, SOC 2, etc.).
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Will your team use our tools and systems?
Absolutely. Our teams are trained to work inside your current platforms — whether it’s Zendesk, Freshdesk, Microsoft 365, NetSuite, QuickBooks, or others. We act as an embedded extension of your business.
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What industries do you specialize in?
We support businesses in SaaS, E-Commerce, Healthcare, IT Services, Hosting, and Financial Services. If your business has customers or systems that need support — we’re a match.
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Can you provide multilingual customer support?
Yes. We offer multilingual support teams upon request, with coverage in English, Spanish, German, French, and more, depending on your customer base.
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How does pricing work?
We offer flexible pricing models — typically based on team size, coverage hours, and complexity of the services. Schedule a quick call and we’ll send you a tailored quote.
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Can I start with a small team and scale up later?
Yes! Many of our clients pilot with 1–3 agents and grow over time. We scale with your business — adding team members, languages, or functions as needed.
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How do I get started?
Just book a free discovery call or request a support audit. We’ll assess your needs and recommend a custom solution — no pressure, no fluff.
Is this for you?
Touch Support is the perfect fit for media companies that:
- Are growing too fast for their internal team to keep up.
- Need always-on support without the cost of staffing three internal shifts.
- Struggle with uneven QA scores between agents or channels.
- Want multilingual coverage but can't hire native agents in-house.
- Want to cut CX costs without losing quality.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
