Top-Rated Customer Service for Media companies in Los Angeles
Deploy an 24/7 integrated CX team which feels just like a part of your Los Angeles office.
The initial audit is entirely free.
Our Stats
METRICS WE'RE PROUD OF!
Our CX specialists strive to drive excellence for all of our media partners in Los Angeles and beyond.
Here are some key KPIs we consistently maintain day-in and day-out:
90%
Resolved on the first contact
92.7%
Avg. CSAT across channels
26.5k
Volume Capability
Our Edge
The Reasons Media Companies in Los Angeles prefer
Touch Support for CX
Live in 7 Days or Less
Our implementation playbook are so refined, we get most clients are fully operational in 7 days or less.
Multilingual. Multichannel. 24/7.
Support your media customers in Los Angeles and beyond across all time zones, in the language they speak, and on their preferred channel.
Your Tone, Your Tools, Your KPIs
Our team embed directly within your helpdesk, mastering your exact workflows.
No Secrets, Just Results
Get Transparent dashboards, live quality audits, and analytics that actually means something.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality Support
How We Cover Your CX
Channel Coverage
- Email + Ticketing
- Proactive Chat
- Inbound Voice
- Community Monitoring
Tools We Use
- Zendesk, Freshdesk
- Intercom, Gorgias
- Kustomer, Salesforce
- HubSpot, Help Scout & More
KPIs We Focus On
- CSAT, NPS, SLA
- Avg. Handle Time (AHT)
- First Response Time (FRT)
- Escalation Rates, QA Scores
Let's Talk
Ready to transform your customer support?
Request a meeting with a media support specialist today.
Your audits, consultations, and implementation plans are entirely free, no commitment required.
FAQ
Frequently Asked Questions
Everything you need to know about our services.
-
What services does TouchSupport provide?
We provide outsourced teams for Customer Experience (CX), IT support, and Financial Operations — including helpdesk services, system monitoring, accounts payable/receivable, and financial reporting.
-
How quickly can you launch a support team for us?
Most teams are fully onboarded within 7 days. We use a proven, SOP-driven process to go from kickoff to live support in a week — with zero disruption to your operations.
-
Is outsourcing support safe and secure?
Yes. We operate under strict data privacy, access control, and confidentiality protocols. Our agents work in secured environments, and we adapt to your preferred compliance requirements (GDPR, SOC 2, etc.).
-
Will your team use our tools and systems?
Absolutely. Our teams are trained to work inside your current platforms — whether it’s Zendesk, Freshdesk, Microsoft 365, NetSuite, QuickBooks, or others. We act as an embedded extension of your business.
-
What industries do you specialize in?
We support businesses in SaaS, E-Commerce, Healthcare, IT Services, Hosting, and Financial Services. If your business has customers or systems that need support — we’re a match.
-
Can you provide multilingual customer support?
Yes. We offer multilingual support teams upon request, with coverage in English, Spanish, German, French, and more, depending on your customer base.
-
How does pricing work?
We offer flexible pricing models — typically based on team size, coverage hours, and complexity of the services. Schedule a quick call and we’ll send you a tailored quote.
-
Can I start with a small team and scale up later?
Yes! Many of our clients pilot with 1–3 agents and grow over time. We scale with your business — adding team members, languages, or functions as needed.
-
How do I get started?
Just book a free discovery call or request a support audit. We’ll assess your needs and recommend a custom solution — no pressure, no fluff.
Who Is Our Service For?
Touch Support is designed for businesses in Los Angeles who:
- Are expanding too fast for their in-house team to keep up.
- Want always-on support without hiring for three separate shifts.
- Struggle with inconsistent quality between tickets and agents.
- Need multilingual coverage but find it {hard|difficult} to hire native speakers for each language.
- Need to control customer service costs while keeping control.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
