Premium Customer Support for Online gaming companies in Bulgaria
Build a 24/7 embedded CX workforce that feels just like an extension of your Bulgaria office.
This free consultation is completely free of charge, with no obligation.
Our Stats
DATA THAT DRIVES US
Our CX specialists aim to deliver outstanding results for all of our online gaming clients.
Here are some key benchmarks we have been able to maintain for our clients:
90%
Resolved on the first contact
92.7%
Avg. CSAT across channels
26.5k
Volume Capability
Our Edge
The Reasons Online gaming Businesses in Bulgaria prefer
Touch Support for CX
Live in 7 Days or Less
Our onboarding procedures is so refined, we get most partners are up and running within just a week.
24/7 Omnichannel & Multilingual Support
Meet your online gaming customers in Bulgaria and beyond 24/7, in the language they speak, & on the channel they choose.
Your Brand, Your Tech, Your Goals
Our agents operate natively within your CRM, following your brand standards.
You See What We See
Receive Live reports, real-time QA scores, and reporting your team in Bulgaria can act on.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality Support
Our Core Service Coverage
Channel Support
- Email + Ticketing
- Live Chat
- Inbound Voice
- Community Support
Tools We Use
- Zendesk, Freshdesk
- Gorgias, Intercom
- Kustomer, Salesforce
- Help Scout, HubSpot & More
KPIs We Focus On
- SLA, CSAT, NPS
- Avg. Handle Time (AHT)
- First Reply Time (FRT)
- QA Audits, Escalation Rates
Let's Talk
Ready to elevate your CX?
Book a consultation with one of our CX experts now.
Your audits, consultations, and quotes are 100% free, no strings attached.
FAQ
Frequently Asked Questions
Everything you need to know about our services.
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What services does TouchSupport provide?
We provide outsourced teams for Customer Experience (CX), IT support, and Financial Operations — including helpdesk services, system monitoring, accounts payable/receivable, and financial reporting.
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How quickly can you launch a support team for us?
Most teams are fully onboarded within 7 days. We use a proven, SOP-driven process to go from kickoff to live support in a week — with zero disruption to your operations.
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Is outsourcing support safe and secure?
Yes. We operate under strict data privacy, access control, and confidentiality protocols. Our agents work in secured environments, and we adapt to your preferred compliance requirements (GDPR, SOC 2, etc.).
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Will your team use our tools and systems?
Absolutely. Our teams are trained to work inside your current platforms — whether it’s Zendesk, Freshdesk, Microsoft 365, NetSuite, QuickBooks, or others. We act as an embedded extension of your business.
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What industries do you specialize in?
We support businesses in SaaS, E-Commerce, Healthcare, IT Services, Hosting, and Financial Services. If your business has customers or systems that need support — we’re a match.
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Can you provide multilingual customer support?
Yes. We offer multilingual support teams upon request, with coverage in English, Spanish, German, French, and more, depending on your customer base.
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How does pricing work?
We offer flexible pricing models — typically based on team size, coverage hours, and complexity of the services. Schedule a quick call and we’ll send you a tailored quote.
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Can I start with a small team and scale up later?
Yes! Many of our clients pilot with 1–3 agents and grow over time. We scale with your business — adding team members, languages, or functions as needed.
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How do I get started?
Just book a free discovery call or request a support audit. We’ll assess your needs and recommend a custom solution — no pressure, no fluff.
Is Touch Support a Good Fit for Your Online gaming Business?
Touch Support is built for businesses in Bulgaria who:
- Are growing too fast for their internal team to handle the volume.
- Want round-the-clock support without managing three separate shifts.
- Have variable QA scores across tickets and channels.
- Want multi-language coverage but find it {hard|difficult} to hire natively for each language.
- Want to reduce customer service costs while maintaining control.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
