Expert Customer Support for Online gaming companies in Croatia
Build a 24/7 integrated CX team which acts like an extension of your Croatia team.
The free consultation is totally free, no commitment required.
Our Stats
DATA THAT DRIVES US
Our customer support experts work hard to deliver excellence for all of our online gaming clients.
Here are some key metrics we have been able to achieve for our clients:
90%
Resolved on the first contact
92.7%
Avg. CSAT across channels
26.5k
Volume Capability
Our Edge
Why Online gaming Companies in Croatia prefer
Touch Support for CX Outsourcing
Go Live in Under a Week
We've developed implementation process are so refined, most clients go live within just a week.
Multilingual. Multichannel. 24/7.
Serve your online gaming customers in Croatia and beyond across all time zones, in their language, and on their preferred channel.
Your Tone, Your Tools, Your KPIs
Our specialists embed natively within your helpdesk, mastering your exact workflows.
You See What We See
Access to transparent reports, real-time quality audits, and analytics that drives improvement.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality Support
What We Handle for You
Full Channel Support
- Email Support & Ticket Management
- Live Chat
- Inbound Voice
- Community Support
Tools We Master
- Zendesk, Freshdesk
- Gorgias, Intercom
- Kustomer, Salesforce
- Help Scout, HubSpot & More
Metrics We Improve
- SLA, CSAT, NPS
- Avg. Handle Time (AHT)
- First Response Time (FRT)
- QA Audits, Escalation Rates
Let's Talk
Ready to transform your customer support?
Request a consultation with a online gaming support specialist now.
Our free audit, consultation, & implementation plans are 100% free of charge, no strings attached.
FAQ
Frequently Asked Questions
Everything you need to know about our services.
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What services does TouchSupport provide?
We provide outsourced teams for Customer Experience (CX), IT support, and Financial Operations — including helpdesk services, system monitoring, accounts payable/receivable, and financial reporting.
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How quickly can you launch a support team for us?
Most teams are fully onboarded within 7 days. We use a proven, SOP-driven process to go from kickoff to live support in a week — with zero disruption to your operations.
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Is outsourcing support safe and secure?
Yes. We operate under strict data privacy, access control, and confidentiality protocols. Our agents work in secured environments, and we adapt to your preferred compliance requirements (GDPR, SOC 2, etc.).
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Will your team use our tools and systems?
Absolutely. Our teams are trained to work inside your current platforms — whether it’s Zendesk, Freshdesk, Microsoft 365, NetSuite, QuickBooks, or others. We act as an embedded extension of your business.
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What industries do you specialize in?
We support businesses in SaaS, E-Commerce, Healthcare, IT Services, Hosting, and Financial Services. If your business has customers or systems that need support — we’re a match.
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Can you provide multilingual customer support?
Yes. We offer multilingual support teams upon request, with coverage in English, Spanish, German, French, and more, depending on your customer base.
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How does pricing work?
We offer flexible pricing models — typically based on team size, coverage hours, and complexity of the services. Schedule a quick call and we’ll send you a tailored quote.
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Can I start with a small team and scale up later?
Yes! Many of our clients pilot with 1–3 agents and grow over time. We scale with your business — adding team members, languages, or functions as needed.
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How do I get started?
Just book a free discovery call or request a support audit. We’ll assess your needs and recommend a custom solution — no pressure, no fluff.
Is Touch Support a Good Fit for You?
Touch Support is the perfect fit for online gaming businesses that:
- Are scaling so quickly for their internal team to handle the volume.
- Need round-the-clock support without staffing three internal shifts.
- Are seeing inconsistent quality across agents and channels.
- Require multi-language coverage but find it {hard|difficult} to hire native speakers in-house.
- Need to reduce customer service spending without losing quality.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
