Expert Customer Service for Online gaming companies in West Virginia
Deploy a 24/7 embedded CX team that feels just like a part of your West Virginia team.
Your strategy call is completely free of charge.
Our Stats
KEY METRICS WE TRACK
Our CX specialists work hard to drive excellence for each of our online gaming partners.
Here's a look at a few key metrics we consistently achieve day-in and day-out:
90%
Resolved on the first contact
92.7%
Avg. CSAT across channels
26.5k
Volume Capability
Our Edge
The Reasons Online gaming Businesses in West Virginia choose
Touch Support for Their Customer Support
Up and Running in 7 Days or Less
We've developed onboarding procedures are so refined, most partners are fully operational in under 7 days.
Multilingual. Multichannel. 24/7.
Serve your online gaming customers in West Virginia and beyond 24/7, in the language they speak, and on their preferred channel.
Your Tone, Your Tools, Your KPIs
Our team operate natively inside your helpdesk, using your macros.
Complete Transparency
Access to transparent dashboards, real-time quality audits, and analytics that drives improvement.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality Support
Our Core Service Offerings
Full Channel Coverage
- Email & Ticket Management
- Live Chat
- Phone Support
- Social Support
Systems We Support
- Zendesk, Freshdesk
- Intercom, Gorgias
- Kustomer, Salesforce
- HubSpot, Help Scout & More
KPIs We Focus On
- NPS, SLA, CSAT
- Average Handle Time (AHT)
- First Response Time (FRT)
- QA Audits, Escalation Rates
Let's Talk
Need world-class CX in West Virginia?
Schedule a consultation with a online gaming support specialist today.
Your strategy calls and implementation plans are completely at no cost, no commitment required.
FAQ
Frequently Asked Questions
Everything you need to know about our services.
-
What services does TouchSupport provide?
We provide outsourced teams for Customer Experience (CX), IT support, and Financial Operations — including helpdesk services, system monitoring, accounts payable/receivable, and financial reporting.
-
How quickly can you launch a support team for us?
Most teams are fully onboarded within 7 days. We use a proven, SOP-driven process to go from kickoff to live support in a week — with zero disruption to your operations.
-
Is outsourcing support safe and secure?
Yes. We operate under strict data privacy, access control, and confidentiality protocols. Our agents work in secured environments, and we adapt to your preferred compliance requirements (GDPR, SOC 2, etc.).
-
Will your team use our tools and systems?
Absolutely. Our teams are trained to work inside your current platforms — whether it’s Zendesk, Freshdesk, Microsoft 365, NetSuite, QuickBooks, or others. We act as an embedded extension of your business.
-
What industries do you specialize in?
We support businesses in SaaS, E-Commerce, Healthcare, IT Services, Hosting, and Financial Services. If your business has customers or systems that need support — we’re a match.
-
Can you provide multilingual customer support?
Yes. We offer multilingual support teams upon request, with coverage in English, Spanish, German, French, and more, depending on your customer base.
-
How does pricing work?
We offer flexible pricing models — typically based on team size, coverage hours, and complexity of the services. Schedule a quick call and we’ll send you a tailored quote.
-
Can I start with a small team and scale up later?
Yes! Many of our clients pilot with 1–3 agents and grow over time. We scale with your business — adding team members, languages, or functions as needed.
-
How do I get started?
Just book a free discovery call or request a support audit. We’ll assess your needs and recommend a custom solution — no pressure, no fluff.
Is this for you?
Touch Support is the perfect fit for companies that:
- Are growing too fast for their in-house team to handle the volume.
- Need 24/7 support without staffing 3 shifts.
- Struggle with inconsistent QA scores between agents and agents.
- Want multi-language coverage but find it {hard|difficult} to hire natively in-house.
- Need to cut support costs while maintaining visibility.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
