Expert Customer Service for Online gaming companies in Wisconsin
Get an 24/7 integrated CX team that operates just like an extension of your Wisconsin office.
This initial audit is entirely at no cost, with no obligation.
Our Stats
METRICS WE'RE PROUD OF!
Our dedicated support teams strive to drive outstanding results for all of our online gaming partners in Wisconsin and beyond.
Here are some key KPIs we are proud to achieve for our clients:
90%
Resolved on the first contact
92.7%
Avg. CSAT across channels
26.5k
Volume Capability
Our Edge
The Reasons Online gaming Businesses in Wisconsin select
Touch Support for Customer Experience
Up and Running in Under a Week
We've got implementation playbook is so tight, most partners are up and running in 7 days or less.
Global, 24/7, Omnichannel Coverage
Meet your online gaming customers in Wisconsin and beyond 24/7, in the language they speak, & on their preferred channel.
Your Tone, Your Tools, Your KPIs
Our agents operate natively inside your helpdesk, mastering your exact workflows.
No Secrets, Just Results
Receive Live dashboards, live QA scores, and reporting your team in Wisconsin can act on.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality Support
Our Core Service Offerings
Channel Coverage
- Email & Ticket Management
- Live Chat
- Phone Support
- Social Monitoring
Our Helpdesk Expertise
- Zendesk, Freshdesk
- Gorgias, Intercom
- Kustomer, Salesforce
- HubSpot, Help Scout & More
Metrics We Track
- SLA, CSAT, NPS
- Average Handle Time (AHT)
- First Response Time (FRT)
- QA Audits, Escalation Rates
Let's Talk
Ready to improve your CX?
Schedule a call with a CX outsourcing expert now.
Your free audit, consultation, & quotes are 100% free, no obligation.
FAQ
Frequently Asked Questions
Everything you need to know about our services.
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What services does TouchSupport provide?
We provide outsourced teams for Customer Experience (CX), IT support, and Financial Operations — including helpdesk services, system monitoring, accounts payable/receivable, and financial reporting.
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How quickly can you launch a support team for us?
Most teams are fully onboarded within 7 days. We use a proven, SOP-driven process to go from kickoff to live support in a week — with zero disruption to your operations.
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Is outsourcing support safe and secure?
Yes. We operate under strict data privacy, access control, and confidentiality protocols. Our agents work in secured environments, and we adapt to your preferred compliance requirements (GDPR, SOC 2, etc.).
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Will your team use our tools and systems?
Absolutely. Our teams are trained to work inside your current platforms — whether it’s Zendesk, Freshdesk, Microsoft 365, NetSuite, QuickBooks, or others. We act as an embedded extension of your business.
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What industries do you specialize in?
We support businesses in SaaS, E-Commerce, Healthcare, IT Services, Hosting, and Financial Services. If your business has customers or systems that need support — we’re a match.
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Can you provide multilingual customer support?
Yes. We offer multilingual support teams upon request, with coverage in English, Spanish, German, French, and more, depending on your customer base.
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How does pricing work?
We offer flexible pricing models — typically based on team size, coverage hours, and complexity of the services. Schedule a quick call and we’ll send you a tailored quote.
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Can I start with a small team and scale up later?
Yes! Many of our clients pilot with 1–3 agents and grow over time. We scale with your business — adding team members, languages, or functions as needed.
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How do I get started?
Just book a free discovery call or request a support audit. We’ll assess your needs and recommend a custom solution — no pressure, no fluff.
Who Is This For?
Touch Support excels with companies who:
- Are expanding so quickly for their internal team to keep up.
- Require 24/7 support without hiring for 3 shifts.
- Struggle with uneven QA scores between support interactions and channels.
- Need multi-language coverage but can't hire natively in-house.
- Want to control customer service overhead while maintaining quality.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
